Coach Sales Support Associate
- Location
- Somerville Massachusetts USA
- Employment
- Temporary
- Seniority
- Entry-Level
- Compensation
- $15–21.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 1, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach is hiring a Sales Support Associate in Somerville, Massachusetts, supporting store sales, POS operations, stock, and merchandising.
Role & Responsibilities
- Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
- Represent the brand internally and in the local market, and support social media engagement.
- Operate the point-of-sale system accurately, keep the cash wrap organized, and handle cash and media in accordance with policy.
- Recommend add-on products, promote gift cards, and capture customer information where permitted.
- Receive, process, and organize shipments and transfers; report discrepancies and keep the stockroom clean.
- Manage stock levels, replenish the sales floor, and implement visual merchandising updates.
- Support sales floor activities, respond confidently to customer requests, and work with team members or management as needed.
- Maintain housekeeping standards and follow Loss Prevention guidelines.
Qualifications
- At least 1 year of previous retail experience, such as cashier, stock, or sales experience; luxury retail service experience is preferred. A combination of education and experience will be considered.
- Current knowledge of fashion trends and marketplace competition.
- Knowledge of cash register systems and basic computer skills, including using an iPad, laptop, Mobile POS, and the Internet; ability to use a walkie-talkie and read price and product release sheets.
- Ability to work a flexible schedule to meet business needs, including nights, weekends, peak season, high-traffic retail days, and public holidays.
- Ability to regularly lift at least 25 lbs, and occasionally up to 50 lbs, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.
Skills
Experience
At least 1 year of retail experience; preferably in a luxury retail service environment.
Workplace
The successful candidate will be located in Somerville, Massachusetts, USA, with easy access to Boston.
Compensation
The base compensation for this position ranges from USD 15 to USD 21.75 per hour.
Benefits
Medical, dental, vision, and disability insurance; 401(k); paid paternity and maternity leave; commuter benefits; tuition assistance.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Associate», «Store Support Associate», «Sales Floor Associate», «Retail Operations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.