Coach Sales Support Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Welcome clients with warmth and professionalism, anticipate their needs, and provide personalized assistance throughout their shopping experience
• Operate point-of-sale systems accurately, maintain cash wrap organization, and handle cash and media in strict compliance with company policy
• Suggest complementary products, promote gift cards, and capture customer information in accordance with privacy guidelines
• Receive, process, and organize incoming shipments and transfers; report discrepancies and maintain stockroom cleanliness and organization
• Monitor and manage stock levels, replenish the sales floor with merchandise, and execute visual merchandising updates as directed
• Support all sales floor activities, respond confidently to customer inquiries, and collaborate with team members and management as needed
• Serve as an internal and external brand ambassador; actively support social media engagement initiatives
• Maintain housekeeping standards throughout the store and strictly adhere to Loss Prevention guidelines and procedures

Qualifications

• Minimum one year of previous retail experience, preferably in a luxury retail service environment (cashier, stock, or sales roles)
• Current knowledge of fashion trends and competitive retail landscape
• Proficiency with cash register systems and basic computer skills, including iPad, laptop, Mobile POS systems, and internet platforms
• Ability to read and interpret price sheets, product release sheets, and utilize two-way communication devices
• Strong attention to detail with excellent organizational skills
• Excellent communication and customer service skills with the ability to multitask in a fast-paced environment
• Physical capability to lift at least 25 pounds regularly (up to 50 pounds occasionally), climb, bend, kneel, and navigate sales floor and stockroom areas

Skills

Experience

Minimum one year of retail experience, preferably within a luxury retail service environment. Experience in cashier operations, stock management, or sales roles is valued. A combination of relevant education and practical experience may be considered.

Education

High school diploma or equivalent preferred; a combination of education and retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.