Coach Sales Support Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Welcome and assist clients with warmth and professionalism, anticipating needs and providing personalized service
• Operate point-of-sale systems accurately, maintain cash wrap organization, and handle cash and payment media in compliance with company policy
• Receive, process, organize, and reconcile shipments and inventory transfers; report discrepancies and maintain stockroom cleanliness
• Manage inventory levels, replenish merchandise on the sales floor, and execute visual merchandising updates
• Suggest complementary products, promote gift cards, and capture customer information where permitted
• Serve as an internal and external brand ambassador; support social media engagement initiatives
• Maintain housekeeping standards throughout the store and adhere to loss prevention guidelines
• Support sales floor activities, respond to customer inquiries with confidence, and collaborate with team and management as needed
• Lift, carry, climb, bend, and kneel regularly to access merchandise and navigate the sales floor and stockroom

Qualifications

• One or more years of previous retail experience in cashier, stock, or sales roles, preferably in a luxury retail service environment
• Current knowledge of fashion trends and competitive landscape
• Proficiency with cash register systems and basic computer skills, including iPad, laptop, mobile POS, and internet platforms
• Ability to read price sheets, product release sheets, and utilize walkie-talkies
• Strong attention to detail and organizational skills
• Capacity to multitask effectively in a fast-paced retail environment
• Excellent communication and customer service capabilities
• Physical ability to lift at least 25 lbs regularly and up to 50 lbs occasionally

Skills

Experience

One or more years of previous retail experience in a cashier, stock, or sales capacity, preferably within a luxury retail environment. A combination of education and relevant experience will be considered.

Education

High school diploma or general educational development (GED); specific educational attainment is not strictly required given the retail focus of the role.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.