Coach Sales Support Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance
• Operate point-of-sale systems accurately, maintain cash wrap organization, and handle cash and media in compliance with company policy
• Serve as a brand ambassador internally and externally; support social media engagement initiatives
• Suggest complementary products, promote gift cards, and capture customer information where permitted
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness and organization
• Manage stock levels, replenish sales floor merchandise, and execute visual merchandising updates
• Support sales floor activities, respond to customer requests confidently, and partner with team members and management as needed
• Maintain housekeeping standards throughout the store and adhere to loss prevention guidelines
• Lift and maneuver merchandise and materials regularly (up to 25 lbs., occasionally up to 50 lbs.) and perform physical tasks such as climbing, bending, and kneeling

Qualifications

• One or more years of previous retail experience, including cashier, stock, or sales responsibilities
• Preferably trained in or experienced with luxury retail service environments
• Current knowledge of fashion trends and competitive marketplace dynamics
• Proficiency with cash register systems and point-of-sale platforms
• Basic computer skills, including proficiency with iPad, laptop, mobile POS systems, and internet navigation
• Ability to use walkie-talkie communication devices
• Competency in reading and interpreting price sheets and product release documentation
• Strong attention to detail and organizational skills
• Ability to multitask effectively in a fast-paced retail environment
• Excellent verbal and written communication skills
• Strong English language proficiency

Skills

Experience

One or more years of retail experience, preferably in a luxury retail service environment. A combination of relevant education and customer-facing experience will be considered.

Education

High school diploma or equivalent preferred; further education or certifications in retail or customer service are advantageous but not required.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.