Coach Sales Support Associate

About Coach

Coach is a global fashion house based in New York and part of the Tapestry portfolio. Renowned for leather goods and ready-to-wear, Coach blends modern American design with artisanal craftsmanship and positions itself as an inclusive, trend-conscious luxury brand within a multi‑brand group.

Role & Responsibilities

• Deliver warm, professional client welcomes and personalised assistance across the sales floor and at the cash wrap.
• Operate point-of-sale systems accurately, manage cash/media, and maintain an organised cash wrap in compliance with company policy.
• Act as a brand ambassador in-store and within the local market, supporting in-store social media engagement when required.
• Receive, process and organise incoming shipments and transfers; report inventory discrepancies and maintain stockroom order and cleanliness.
• Manage stock levels and replenishment, execute visual merchandising updates and maintain housekeeping standards.
• Recommend add-on products and gift cards, capture customer information where permitted, and support overall sales floor activities.
• Adhere to Loss Prevention guidelines and safety procedures while supporting team and management on operational needs.

Qualifications

• Minimum 1 year of retail experience (cashier, stockroom, sales), preferably within a luxury or premium retail environment; combinations of education and experience considered.
• Proficiency with POS systems and basic computing devices (iPad, laptop, Mobile POS); comfortable using walkie-talkie and reading product/price release sheets.
• Demonstrable customer service and communication skills, with strong attention to detail and organisational ability.
• Capacity to multitask in a fast-paced retail setting and work a flexible schedule including nights, weekends, holidays and peak seasons.
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally) and perform physical tasks such as climbing, bending and kneeling.

Skills

Experience

At least one year of prior retail experience in cashiering, stock handling or sales; luxury retail background preferred.

Education

High school diploma or equivalent; additional retail or customer service training is a plus.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(K); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach operates within the Tapestry family and emphasizes an inclusive, optimistic culture that values creativity, customer focus and direct communication. The workplace blends fast-paced retail professionalism with an emphasis on learning, collaboration and brand stewardship.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.