Coach Sales Support Associate
- Location
- San Juan Puerto Rico USA
- Employment
- Part-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 29, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach seeks a Sales Support Associate to drive store operational excellence and deliver exceptional customer experiences at its San Juan location. The role encompasses cash wrap operations, inventory management, visual merchandising, and client engagement, requiring a retail professional with strong organizational skills and a commitment to luxury brand standards. The position demands flexibility to work varying schedules, including evenings, weekends, and peak retail periods.
Role & Responsibilities
- Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance tailored to customer preferences
- Operate point-of-sale systems accurately, maintain cash wrap organization, and handle cash and payment media in strict compliance with company policy
- Serve as a brand ambassador internally and externally; actively support social media engagement and brand positioning initiatives
- Suggest complementary products, promote gift cards and loyalty programs, and capture customer information where permitted by policy
- Receive, process, and organize shipments and transfers; report discrepancies promptly and maintain stockroom cleanliness and organization
- Manage inventory levels, replenish sales floor displays, and execute visual merchandising updates in alignment with brand standards
- Support daily sales floor activities, respond to customer inquiries with confidence, and collaborate with team members and management
- Maintain housekeeping standards throughout the store and adhere strictly to Loss Prevention and security guidelines
- Lift and maneuver merchandise and materials regularly (up to 25 lbs.; occasionally up to 50 lbs.); climb, bend, kneel, and navigate sales floor and stockroom environments
Qualifications
- Minimum 1 year of prior retail experience in a cashier, stock, or sales capacity—preferably within a luxury retail service environment
- Current knowledge of fashion trends and competitive landscape in the retail sector
- Proficiency with cash register systems and point-of-sale platforms
- Competency with iPad, laptop, and mobile POS technologies
- Ability to read and interpret price sheets, product release information, and inventory documentation
- Strong attention to detail and exceptional organizational abilities
- Ability to multitask effectively in a fast-paced, dynamic retail environment
- Excellent communication and interpersonal skills
- Strong English language proficiency
Skills
Experience
Minimum 1 year of verifiable retail experience in a cashier, stock, or sales role, preferably within a luxury retail or high-end service environment. A combination of relevant education and hands-on retail experience will be considered.
Education
High school diploma or equivalent (GED) required; further education or retail certification is advantageous but not mandatory.
Workplace
The successful candidate will be located in San Juan, Puerto Rico, USA.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, tuition assistance
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Support Associate», «Sales Floor Assistant», «Store Operations Associate», «Customer Service Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.