Coach Sales Support Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Welcome clients with warmth and professionalism, anticipate needs, and provide personalized assistance on the sales floor
• Serve as a brand ambassador internally and externally; support social media engagement and market presence
• Operate POS system accurately, maintain cash wrap organization, and handle cash and media in full compliance with company policy
• Suggest add-on products, promote gift cards, and capture customer information in accordance with privacy guidelines
• Receive, process, and organize shipments and transfers; report inventory discrepancies and maintain stockroom cleanliness and organization
• Manage stock levels, replenish the sales floor with precision, and execute visual merchandising updates according to brand standards
• Support all sales floor activities, respond to customer requests with confidence, and partner with team members or management as needed
• Maintain housekeeping standards throughout the store and adhere strictly to Loss Prevention guidelines and protocols

Qualifications

• At least 1 year of retail experience (cashier, stock, or sales background), preferably in a luxury retail environment
• Demonstrated knowledge of current fashion trends and competitive market landscape
• Proficiency with cash register systems and basic computer skills including iPad/laptop operation, Mobile POS, and Internet navigation
• Ability to read and interpret price sheets, product release sheets, and walkie-talkie communication
• Strong attention to detail and highly organized approach to work
• Exceptional multitasking capability in fast-paced retail environments
• Excellent communication and customer service skills
• Strong English language proficiency
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally); capable of climbing, bending, kneeling, and maneuvering throughout sales floor and stockroom

Skills

Experience

1+ years of retail experience in cashier, stock, or sales roles, preferably within a luxury retail service environment. A combination of relevant education and professional experience will be considered.

Education

No formal education requirement specified; a high school diploma or equivalent is expected.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.