Coach Sales Support Associate
- Location
- Richmond British Columbia Canada
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $18.25–21.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 30, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Sales Support Associate role in Richmond, BC. Part-time retail position offering $18.25–$21.50/hr with benefits and growth opportunities.
Role & Responsibilities
- Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance aligned with Coach's brand ethos
- Operate point-of-sale systems accurately, maintain cash wrap organization, and handle cash and payment media in strict compliance with policy
- Suggest complementary products, promote gift cards, and capture customer information where permitted to enhance sales performance
- Receive, process, and organize shipments and transfers with meticulous attention to detail; report discrepancies and maintain stockroom cleanliness
- Manage stock levels, replenish sales floor merchandise, and execute visual merchandising updates to brand specifications
- Support the sales floor team, respond to customer requests with confidence, and partner with management to resolve issues
- Maintain housekeeping standards throughout the store and adhere to Loss Prevention guidelines to protect inventory and assets
- Serve as a brand ambassador internally and in the local community; support social media engagement and brand initiatives
Qualifications
- Minimum one year of previous retail experience (cashier, stock, or sales background), preferably in a luxury retail service environment
- Current knowledge of fashion trends and competitive marketplace dynamics
- Proficiency with cash register systems and basic computer skills, including iPad, laptop, and mobile point-of-sale platforms
- Strong attention to detail and exceptional organizational abilities
- Ability to multitask effectively in a fast-paced retail environment
- Excellent communication and customer service skills
- Physical ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel, and navigate sales floor and stockroom areas
Skills
Experience
1+ years of retail experience, including cashier, stock, or sales roles, preferably within a luxury retail service environment. Experience with fashion products and market awareness is advantageous.
Education
No formal education requirement specified; equivalent combination of retail education and experience will be considered.
Workplace
The successful candidate will be located in Richmond, British Columbia, Canada, with easy access to Vancouver.
Compensation
The base compensation for this position ranges from CAD 18.25 to CAD 21.50 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(K), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Associate», «Store Associate», «Client Service Associate», «Sales Floor Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.