Coach Sales Support Associate
About Coach
Coach is a global luxury fashion house known for leather goods and accessories and is part of the Tapestry portfolio, a global house of brands. The brand blends New York heritage with contemporary design, emphasises craftsmanship and accessible luxury, and promotes an inclusive workplace culture within the broader Tapestry commitment to equity and diversity.
Coach, Richmond BC — Sales Support Associate (part-time). Provide POS and stockroom support, assist clients; hourly CAD 17.60–22.00.
Role & Responsibilities
- Greet clients with warmth and professionalism, anticipate needs and provide personalised assistance on the sales floor and at the cash wrap.
- Operate POS and Mobile POS systems accurately; handle cash and payment media in compliance with company cash-handling and loss-prevention policies.
- Receive, process and organise incoming shipments and transfers; report inventory discrepancies and maintain stockroom cleanliness and organisation.
- Replenish stock levels and execute visual merchandising updates to maintain a compelling sales floor presentation.
- Suggest add-on products and promote gift cards; capture customer information where permitted to support CRM initiatives.
- Support store social media engagement and act as a brand ambassador in the local market.
- Maintain housekeeping standards, follow Loss Prevention guidelines and assist team members or management as needed during peak periods.
Qualifications
- Minimum 1+ year of previous retail experience (cashier, stockroom or sales experience); luxury retail experience preferred.
- Familiarity with current fashion trends and competitive landscape.
- Proven ability to operate POS/cash register systems and Mobile POS devices; comfortable using iPad/laptop and internet-enabled tools.
- Strong attention to detail, organisational skills and ability to multitask in a high-volume retail environment.
- Excellent communication and customer service skills; strong English proficiency.
- Ability to lift regularly up to 25 lbs and occasionally up to 50 lbs; comfortable climbing, bending and navigating sales floor and stockroom.
Skills
Experience
At least 1 year of retail experience is required; prior experience in a luxury retail environment is preferred. A combination of relevant education and experience will be considered.
Education
High school diploma or equivalent preferred; combination of education and retail experience accepted.
Workplace
The successful candidate will be located in Richmond, British Columbia, Canada, with easy access to Vancouver.
Compensation
The base compensation for this position ranges from CAD 17.60 to CAD 22 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Coach fosters a creative, customer-centric culture rooted in New York heritage and contemporary design. As part of the Tapestry group, the brand emphasises inclusion, development, and collaborative teamwork while maintaining high standards of craftsmanship and client service.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Associate», «Retail Operations Associate», «Cash Wrap & Stock Associate», «Client Experience Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.