Coach Sales Support Associate

Overview

Coach is a global fashion house known for its leather goods and accessories, founded in New York and operating as part of the Tapestry portfolio. The brand emphasizes craftsmanship, contemporary design under its creative leadership, and a commercial retail presence worldwide. As part of Tapestry, Coach benefits from shared capabilities across a family of consumer luxury brands and a stated commitment to inclusion and employee development.

Role & Responsibilities

• Greet clients with warmth and professionalism, anticipate needs, and deliver personalized service at the cash wrap and on the sales floor.
• Operate POS and Mobile POS devices accurately; handle cash/media and reconcile transactions in compliance with company policy.
• Receive, process, organize and report discrepancies for shipments and transfers; maintain stockroom organization and cleanliness.
• Manage inventory levels, restock and replenish the sales floor, and execute visual merchandising updates as directed.
• Support sales floor activities by responding to customer requests, suggesting add-on items and gift cards, and capturing customer information where permitted.
• Serve as a brand ambassador in-store and within the local market; support in-store social media engagement initiatives.
• Maintain housekeeping standards, adhere to Loss Prevention guidelines, and perform physical tasks including lifting and merchandising.

Qualifications

• Minimum of 1 year retail experience (cashier, stockroom or sales), preferably within luxury retail; combination of education and experience will be considered.
• Working knowledge of cash register systems and POS operations; comfortable using iPad, Mobile POS, laptop and walkie talkie.
• Current awareness of fashion trends and marketplace competitors.
• Strong attention to detail, organizational skills and ability to multitask in a fast-paced environment.
• Excellent verbal communication and customer service skills; strong English proficiency.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift regularly at least 25 lbs and occasionally up to 50 lbs; ability to climb, bend and maneuver within sales floor and stockroom.

Skills

Experience

Minimum one year of retail experience (cashier, stock, or sales). Experience in a luxury retail environment is preferred.

Education

High school diploma or equivalent; combination of relevant education and retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach blends New York design heritage with modern retail sensibilities and is part of the Tapestry family of brands, which emphasizes inclusion, creativity and employee development. The in-store culture balances high standards of client service and visual presentation with collaborative teamwork and a customer-focused retail environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.