Coach Sales Support Associate

Location
Employment Part-Time
Seniority Junior
Compensation $15–21.75/hour
Department Retail & Boutique Operations
Industry Fashion, Apparel & Leather Goods
Posted Apr 12, 2026
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Coach — Sales Support Associate in Oxon Hill, MD (part‑time). Retail role supporting POS, stockroom, visual merchandising and customer service at National Harbor.

Overview

Coach is a contemporary American luxury house renowned for leather goods and accessories and is part of the Tapestry portfolio of global lifestyle brands. The brand combines a heritage of craft with a modern, design-led approach and operates within an inclusive, retail-focused culture driven by creativity and customer service.

Role & Responsibilities

  • Greet and assist clients with warmth and professionalism; anticipate needs and deliver personalised service at the sales floor and cash wrap.
  • Operate POS accurately, handle cash/media in compliance with company policy, and maintain an organised cash wrap.
  • Receive, process and organise inbound shipments and transfers; report inventory discrepancies and maintain stockroom standards.
  • Manage stock levels and replenish the sales floor; execute visual merchandising updates to brand standards.
  • Support sales floor activity by responding to customer requests, suggesting add‑on products, promoting gift cards and capturing customer information where permitted.
  • Serve as a local brand ambassador and support store social media engagement as directed.
  • Adhere to Loss Prevention guidelines and maintain housekeeping and safety standards on the sales floor and in the stockroom.
  • Collaborate with store management and team members to support store objectives and peak business periods.

Qualifications

  • Minimum of 1 year retail experience (cashier, stockroom or sales) — luxury retail experience preferred; a combination of education and experience will be considered.
  • Working knowledge of current fashion trends and competitive retail landscape.
  • Familiarity with cash register systems and Mobile POS; competent with iPad, laptop and basic internet applications.
  • Strong attention to detail, organisational skills and ability to multitask in a fast‑paced environment.
  • Excellent verbal communication and customer service capabilities.
  • Ability to work a flexible schedule including nights, weekends, holidays and peak retail periods.
  • Ability to lift regularly 25 lbs (up to 50 lbs occasionally) and perform routine physical tasks (climb, bend, kneel, maneuver stock).

Skills

Mobile POS cash register systems iPad laptop walkie talkie Internet visual merchandising

Experience

At least 1 year of prior retail experience (cashiering, stock management, or front‑of‑house sales), ideally within a luxury or premium retail environment.

Education

High school diploma or equivalent; combination of education and relevant retail experience will be considered.

Workplace

This position is based in Oxon Hill, Maryland, USA, within easy reach of Washington, D.C..

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach blends heritage craftsmanship with contemporary design and operates within the Tapestry family of brands, emphasising creativity, inclusivity and continuous development. The retail environment is customer-centric, collaborative and fast-paced, with a strong focus on diversity and employee growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

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Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Support Associate», «Client Services Associate», «Cash Wrap & Stockroom Associate», «Retail Operations Associate», «Store Support Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.