Coach Sales Support Associate

Location
Employment Part-Time
Seniority Entry-Level
Compensation $15–21.75/hour
Department Retail & Boutique Operations
Industry Fashion, Apparel & Leather Goods
Posted ✦ Today
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Coach in Oxon Hill, MD seeks a part-time Sales Support Associate to staff the National Harbor boutique and deliver exceptional client service.

Overview

Coach is a global fashion house known for luxury leather goods and accessories, and is part of the Tapestry portfolio of brands. The brand combines craftsmanship and contemporary design with a retail-led approach and operates globally across boutiques, department stores, and digital channels.

Role & Responsibilities

  • Deliver warm, professional client service at the cash wrap and on the sales floor, anticipating needs and providing personalized assistance.
  • Operate POS systems and Mobile POS with accuracy; maintain cash wrap organization and handle cash/media in accordance with company policy.
  • Receive, process and organise incoming shipments and transfers; report inventory discrepancies and maintain a clean, efficient stockroom.
  • Manage stock levels and replenish the sales floor; support visual merchandising updates and housekeeping standards.
  • Promote add-on products and gift cards; capture customer information where permitted and suggest complementary items to increase sales.
  • Support store loss prevention policies and respond to customer requests promptly; collaborate with colleagues and management to meet store objectives.
  • Act as a brand ambassador in-store and support local market initiatives including social media engagement when required.

Qualifications

  • Minimum 1 year of retail experience (cashiering, stockroom, or sales), preferably within a luxury retail or premium service environment; combination of education and experience accepted.
  • Working knowledge of current fashion trends and competitor activity.
  • Demonstrated attention to detail, strong organisational skills and the ability to multitask in a high-volume retail environment.
  • Excellent verbal communication and customer service skills.
  • Ability to work a flexible schedule including nights, weekends, holidays and peak retail periods.
  • Ability to lift regularly up to 25 lbs and occasionally up to 50 lbs; able to climb, bend and kneel as required.

Skills

POS Mobile POS cash register systems iPad laptop Internet walkie talkie visual merchandising

Experience

At least 1 year of prior retail experience (cashier, stock, or sales roles). Experience in luxury retail or an elevated customer-service environment is preferred; equivalent combinations of education and experience will be considered.

Education

High school diploma or equivalent, or an equivalent combination of education and relevant retail experience.

Workplace

This position is based in Oxon Hill, Maryland, USA, within easy reach of Washington, D.C.. Cerulean lists 3 open roles in Oxon Hill, including 2 posted recently. The broader Maryland area accounts for 12 active listings on Cerulean, 2 of which are new. In USA as a whole, Cerulean currently features 3.532 open positions, with 168 posted this week.

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach emphasises craftsmanship, creativity and inclusive client service within a collaborative retail environment. As part of Tapestry, the brand promotes diversity, professional development and a customer-first mindset across its global stores.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

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Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Associate», «Client Services Associate», «Sales Floor Associate», «Cashier & Stock Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.