Coach Sales Support Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Welcome clients with warmth and professionalism, anticipate needs, and deliver personalized assistance that reinforces brand positioning
• Operate point-of-sale systems accurately, maintain cash wrap organization, and handle cash and payment media in strict compliance with company policy
• Suggest complementary products, promote gift cards, and capture customer information where permitted to enhance transaction value
• Receive, process, organize shipments and transfers, report discrepancies promptly, and maintain stockroom cleanliness and organization
• Manage inventory stock levels, replenish sales floor displays, and execute visual merchandising updates aligned with seasonal campaigns
• Support sales floor activities, respond to customer requests with confidence, and collaborate with team members and management to resolve issues
• Maintain housekeeping standards throughout the store and strictly adhere to Loss Prevention and security guidelines
• Serve as an internal and external brand ambassador; support social media engagement and community presence

Qualifications

• Minimum 1 year of previous retail experience, including cashier operations, stock management, or sales—preferably within a luxury retail service environment
• Current knowledge of fashion trends and competitive marketplace positioning
• Proficiency with cash register systems and basic computer skills including iPad, laptop, Mobile POS, and internet navigation
• Strong attention to detail and exceptional organizational capabilities
• Ability to multitask effectively and maintain composure in a fast-paced retail environment
• Excellent verbal communication and customer service skills
• Strong English language proficiency
• Physical capability to lift and carry up to 25 lbs regularly and up to 50 lbs occasionally; ability to climb, bend, kneel, and navigate sales floor and stockroom

Skills

Experience

Minimum 1 year of retail experience, including cashier operations, stock management, or sales activities, preferably in a luxury retail environment. A combination of relevant education and practical experience will be considered.

Education

No specific educational requirement stated; completion of secondary education or equivalent is typically expected.

Workplace

Compensation

The base compensation for this position ranges from CAD 17.60 to CAD 22 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, and Tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.