Coach Sales Support Associate
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $17.60–22/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 22, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Sales Support Associate at Coach, Ottawa. Part-time retail role with flexible scheduling, $17.60–$22.00/hr, benefits including health insurance and paid leave.
Role & Responsibilities
- Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance
- Serve as a brand ambassador internally and externally; support social media engagement initiatives
- Operate POS systems accurately, maintain cash wrap organization, and handle cash and payment media in compliance with company policy
- Suggest complementary products, promote gift cards, and capture customer information where permitted
- Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom standards
- Manage stock levels, replenish sales floor inventory, and execute visual merchandising updates
- Support sales floor activities and respond to customer requests with confidence; partner with team members and management as needed
- Maintain housekeeping standards throughout the store and adhere to Loss Prevention guidelines
- Lift and maneuver merchandise regularly (up to 25 lbs. routinely, occasionally up to 50 lbs.); climb, bend, kneel, and navigate sales floor and stockroom areas
Qualifications
- Minimum 1+ years of previous retail experience (cashier, stock, or sales), preferably in a luxury retail service environment
- Current knowledge of fashion trends and competitive market landscape
- Proficiency with cash register systems and basic computer skills (iPad, laptop, Mobile POS, Internet)
- Strong attention to detail and exceptional organizational abilities
- Demonstrated ability to multitask effectively in a fast-paced retail environment
- Excellent communication and customer service skills
- Strong English language proficiency
Skills
Experience
Minimum 1+ years of retail experience, including cashier, stock, or sales functions, preferably within a luxury retail service environment. A combination of relevant education and practical retail experience will be considered.
Education
No formal education requirement specified; high school diploma or equivalent recommended.
Workplace
The role is situated in Ottawa, Ontario, Canada.
Compensation
The base compensation for this position ranges from CAD 17.60 to CAD 22 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Support Associate», «Sales Associate», «Retail Operations Associate», «Store Support Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.