Coach Sales Support Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized shopping assistance
• Operate POS systems accurately, maintain cash wrap organization, and handle cash and payment media in compliance with company policy
• Process and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness and organization
• Manage stock levels, replenish sales floor inventory, and execute visual merchandising updates and product placement
• Suggest add-on products, promote gift cards and special offerings, and capture customer information where permitted
• Serve as a brand ambassador internally and support social media engagement and local market initiatives
• Support sales floor activities and respond to customer requests with confidence; partner with team members or management as needed
• Maintain housekeeping standards throughout the store and adhere to Loss Prevention guidelines and protocols

Qualifications

• Minimum one year of previous retail experience (cashier, stock, or sales background), preferably in a luxury retail service environment
• Current knowledge of fashion trends and competitive marketplace dynamics
• Proficiency with cash register systems and basic computer skills, including iPad, laptop, Mobile POS, and Internet navigation
• Ability to operate walkie talkies and interpret price sheets and product release documentation
• Strong attention to detail and organizational abilities
• Excellent communication and customer service skills
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), and to climb, bend, kneel, and maneuver throughout sales floor and stockroom

Skills

Experience

Minimum one year of retail experience in a customer-facing or stock role, with preference for luxury retail environments. A combination of relevant education and hands-on retail experience will be considered.

Education

High school diploma or equivalent; additional retail or customer service training preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.