Coach Sales Support Associate

About Coach

Coach is a global American fashion house known for refined leather goods and accessible luxury, operating as part of the Tapestry portfolio. The brand emphasizes craftsmanship, contemporary design and approachable luxury while benefitting from Tapestry's resources and commitment to inclusion and talent development.

Role & Responsibilities

• Deliver warm, professional client service at the cash wrap and across the sales floor, anticipating needs and providing personalized assistance.
• Operate point-of-sale systems accurately; manage cash/media and maintain an organized cash wrap in accordance with company policy.
• Receive, process and reconcile shipments and transfers; report discrepancies and maintain stockroom organization and housekeeping standards.
• Manage inventory levels: replenish the sales floor, execute visual merchandising updates and support loss-prevention protocols.
• Promote add-on products and gift cards, capture permitted customer information and support local brand engagement including social media when required.
• Support sales-floor activities by responding to customer requests, partnering with sales colleagues and escalating issues to management as needed.
• Utilize store technology (Mobile POS, iPad/laptop, walkie talkie) to support operational flow and communicate effectively with the team.
• Perform physical tasks necessary to store operations, including regular lifting up to 25 lbs and occasional lifting up to 50 lbs.

Qualifications

• Minimum of 1 year of retail experience (cashier, stockroom or sales), preferably within a luxury or premium retail environment; combinations of education and experience will be considered.
• Current knowledge of fashion trends and competitive retail landscape.
• Familiarity with cash register systems and Mobile POS; basic computer literacy (iPad, laptop, Internet) and ability to use walkie talkie.
• Strong attention to detail, organizational capability and ability to multitask in a high-traffic retail environment.
• Excellent verbal communication and customer service skills; flexibility to work nights, weekends, public holidays and peak seasonal periods.
• Ability to lift regularly at least 25 lbs (up to 50 lbs occasionally) and to climb, bend and maneuver throughout the sales floor and stockroom.

Skills

Experience

At least 1 year of prior retail experience (cashier, stockroom or sales), with preference for candidates who have worked in luxury or premium-brand retail.

Education

High school diploma or equivalent preferred; a combination of relevant education and retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a creative, customer-centric workplace rooted in craftsmanship and contemporary design, and benefits from Tapestry's broader commitment to equity and inclusion. The environment values direct communication, collaborative problem-solving and continuous learning.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.