Coach Sales Support Associate
Coach in Orlando, FL seeks a part-time Sales Support Associate to operate POS, manage stock and deliver luxury client service.
Overview
Coach is a globally recognised luxury fashion house known for leather goods and elevated ready-to-wear, operating as a member of the Tapestry portfolio. The brand combines New York heritage with contemporary design and emphasizes craftsmanship, inclusive customer experiences, and a progressive retail culture within a larger global house of brands.
Role & Responsibilities
- Greet clients courteously and deliver personalised, attentive service at the cash wrap and on the sales floor.
- Operate Point-of-Sale systems and Mobile POS accurately; manage cash/media in compliance with company procedures.
- Receive, process and organise incoming shipments and transfers; report inventory discrepancies and maintain an orderly stockroom.
- Manage stock levels, replenish the sales floor, and execute visual merchandising updates to brand standards.
- Promote add-on items and gift cards, capture permitted customer information, and support local brand representation and social media engagement.
- Support sales floor activities, respond confidently to customer requests, and collaborate with colleagues and management to maximize conversion.
- Maintain housekeeping standards, adhere to Loss Prevention guidelines, and perform safe manual handling (regularly lift ~25 lbs, up to 50 lbs occasionally).
Qualifications
- Minimum 1 year of retail experience (cashier, stock, or sales); experience in luxury retail preferred. Combination of education and experience will be considered.
- Working knowledge of current fashion trends and competitive retail landscape.
- Familiarity with cash register systems, Mobile POS (iPad), basic computer and internet use, and handheld radios/walkie-talkies.
- Strong attention to detail, organisational capability, and ability to multitask in a fast-paced environment.
- Excellent verbal communication and customer service skills; strong English proficiency is required.
- Availability to work a flexible schedule including nights, weekends, peak season and public holidays.
Skills
Experience
At least 1 year of prior retail experience, preferably within a luxury or premium retail environment; a combination of relevant education and experience will be considered.
Education
High school diploma or equivalent; combination of education and experience will be considered.
Workplace
This position is based in Orlando, Florida, USA. Cerulean lists 50 open roles in Orlando, including 8 posted recently. The broader Florida area accounts for 303 active listings on Cerulean, 16 of which are new. In USA as a whole, Cerulean currently features 3.521 open positions, with 150 posted this week.
Compensation
The base compensation for this position ranges from USD 15 to USD 21.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance
Culture
Coach cultivates a design-led, customer-focused retail culture that reflects its New York heritage and contemporary sensibility. As part of the Tapestry family, the brand emphasises inclusivity, professional development and collaborative team performance within an ambitious, fast-paced retail environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Support Associate», «Client Services Associate», «Cashier & Stock Associate», «Retail Operations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.