Coach Sales Support Associate

About Coach

Coach is a global fashion house rooted in New York, known for leather goods and accessible luxury ready-to-wear. The brand is part of Tapestry, Inc., a multi-brand luxury group; together they emphasize craftsmanship, contemporary design, and inclusive retail experiences across a global store network.

Role & Responsibilities

• Greet and assist clients with professionalism, anticipating needs and delivering personalized service at the cash wrap and on the sales floor.
• Operate POS systems accurately, manage cash/media, and maintain an organized, compliant cash wrap.
• Receive, process, and organize incoming shipments and transfers; report discrepancies and maintain stockroom order and cleanliness.
• Manage inventory levels, replenish the sales floor, and execute visual merchandising updates and product presentations.
• Promote add-on products and gift cards; capture customer information where permitted to support CRM and repeat business.
• Support sales floor activity by responding to customer requests, collaborating with sales colleagues and management, and facilitating smooth transactions.
• Serve as a brand ambassador locally, supporting social media engagement and representing Coach standards in the community.
• Maintain housekeeping standards, adhere to Loss Prevention procedures, and perform occasional physical tasks including lifting up to 50 lbs.

Qualifications

• Minimum of 1 year of retail experience (cashier, stock, or sales); prior experience in luxury retail preferred.
• Familiarity with current fashion trends and competitive landscape.
• Proficiency with cash register systems and mobile POS solutions; comfortable using iPad, laptop, and Internet-enabled devices.
• Strong attention to detail, organizational discipline, and the ability to multitask in a high-traffic retail environment.
• Excellent verbal communication and customer service skills.
• Flexible availability to work nights, weekends, peak seasons and public holidays as required.
• Ability to regularly lift at least 25 lbs and occasionally up to 50 lbs; able to climb, bend and maneuver within sales floor and stockroom spaces.

Skills

Experience

At least one year of retail experience is required, ideally including cashiering, inventory or stockroom responsibilities; luxury retail exposure is preferred.

Education

High school diploma or equivalent preferred; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach combines New York heritage with contemporary creativity and a customer-centric retail ethos. As part of Tapestry, the brand emphasizes inclusivity, professional development, and collaborative team dynamics within its global retail network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.