Coach Sales Support Associate
- Employment
- Full-Time
- Compensation
- $15–21.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 10, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Sales Support Associate position in New York, NY. Full-time retail role with competitive hourly pay ($15.00–$21.75) and comprehensive benefits.
Role & Responsibilities
- Welcome and assist clients with warmth, professionalism, and personalized service; anticipate customer needs and provide expert product recommendations
- Operate POS systems accurately, manage cash wrap organization, and handle cash and payment media in compliance with company policy
- Receive, process, and organize shipments and merchandise transfers; report discrepancies and maintain stockroom cleanliness and organization
- Execute visual merchandising updates, manage stock levels, and replenish sales floor displays according to established standards
- Suggest add-on products, promote gift cards, and capture customer information where permitted to enhance sales and customer engagement
- Serve as a brand ambassador internally and externally; support social media engagement and community initiatives
- Support sales floor activities, respond confidently to customer requests, and collaborate with team members and management as needed
- Maintain housekeeping standards throughout the sales floor and stockroom; adhere strictly to loss prevention guidelines
Qualifications
- Minimum 1+ year of previous retail experience, including cashier, stock, or sales roles, preferably in a luxury retail environment
- Current knowledge of fashion trends and competitive landscape
- Proficiency with cash register systems and basic computer skills, including iPad, laptop, Mobile POS, and Internet browsers
- Ability to read and understand price sheets, product release information, and sales floor signage
- Strong attention to detail and organizational capabilities
- Excellent communication and customer service skills
- Ability to multitask effectively in a fast-paced retail environment
- Physical capability to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel, and navigate sales floor and stockroom
Skills
Experience
Minimum 1 year of retail experience in a customer-facing or operational role, such as cashier, stock associate, or sales position. Experience in a luxury retail service environment is preferred. Demonstrated ability to work effectively in fast-paced, high-volume retail settings during peak seasons and peak traffic days is essential.
Education
High school diploma or equivalent preferred; a combination of relevant education and retail experience will be considered.
Workplace
The successful candidate will be located in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 15 to USD 21.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Associate», «Sales Floor Associate», «Customer Service Associate», «Store Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.