Coach Sales Support Associate
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is a global luxury fashion house known for modern leather goods and accessible American luxury. As part of Tapestry, Inc., Coach blends heritage craftsmanship with contemporary design and operates a worldwide retail and wholesale network, offering career development within a large, brand-focused luxury group.
Coach in New York seeks a Sales Support Associate to support retail operations, inventory and clienteling for its luxury stores.
Role & Responsibilities
- Provide day-to-day operational support to the retail sales team, including order processing, stock allocation and shipment coordination between stores and distribution centers.
- Maintain and reconcile inventory records, manage returns and exchanges, and assist with stock replenishment and merchandising priorities.
- Support clienteling activities by updating CRM records, preparing client communications and ensuring follow-through on bespoke service requests.
- Prepare sales and performance reports, analyse store-level data to identify trends, and deliver actionable insights to store managers and regional leadership.
- Act as a liaison between store teams and HQ functions (logistics, merchandising, e‑commerce), escalating issues and ensuring timely resolution.
- Assist with point-of-sale troubleshooting, visual merchandising set-ups and training new store staff on operational procedures as required.
Qualifications
- Minimum 2 years of experience in retail operations, sales support or customer service; prior experience in luxury fashion preferred.
- Proven organisational ability with strong attention to detail and experience managing multiple priorities in a fast‑paced retail environment.
- Excellent communication skills, both written and verbal, and the capacity to liaise effectively with cross-functional teams.
- Numerical aptitude and experience handling inventory, reconciliation and basic sales reporting.
Skills
Experience
At least 2 years of progressive experience supporting retail sales operations or customer service activities, ideally within a luxury or premium fashion brand environment.
Education
High school diploma required; bachelor's degree in business, retail management, merchandising or a related field preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach cultivates a design-led, collaborative workplace that values craftsmanship, creativity and commercial excellence. As part of the Tapestry group, the brand emphasises professional development, inclusive team culture and opportunities to grow across retail and corporate functions.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Specialist», «Retail Operations Associate», «Sales Operations Coordinator», «Client Services Support Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.