Coach Sales Support Associate

About Coach

Coach is an American luxury fashion house renowned for its leather goods, handbags and accessories. As part of the Tapestry group, Coach combines heritage craftsmanship with contemporary design and operates a global retail and wholesale network. The brand emphasizes elevated client service, creative product merchandising and international retail standards.

Coach seeks a Sales Support Associate to serve as an integral contributor to store efficiency and brand excellence. The role encompasses customer engagement at the point of sale, cash wrap operations, inventory management, visual merchandising, and loss prevention—requiring direct attention to the brand's commitment to exceptional service. The successful candidate will balance a well-maintained sales floor with accurate product flow from receipt through purchase, leaving lasting impressions through warm, professional interactions.

Role & Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance tailored to individual preferences
• Serve as a brand ambassador internally and in the local market; actively support social media engagement initiatives
• Operate point-of-sale systems accurately, maintain cash wrap organization, and handle cash and payment media in strict compliance with corporate policy
• Suggest complementary products, promote gift cards, and capture customer information in accordance with data privacy guidelines
• Receive, process, and organize shipments and transfers with precision; report discrepancies promptly and maintain stockroom cleanliness standards
• Manage stock levels systematically, replenish the sales floor strategically, and execute visual merchandising updates to align with brand guidelines
• Support sales floor activities with confidence, respond to customer requests efficiently, and partner with team members or management for complex scenarios
• Maintain housekeeping standards throughout the store and adhere strictly to Loss Prevention protocols

Qualifications

• Minimum one year of previous retail experience, including cashier, stock, or sales roles, preferably in a luxury retail service environment
• Current knowledge of fashion trends and competitive market landscape
• Proficiency with cash register systems and basic computer skills, including iPad, laptop, Mobile POS, and Internet applications
• Ability to utilize two-way communication devices and interpret price and product release sheets
• Strong attention to detail with exceptional organizational capabilities
• Capacity to multitask effectively in a fast-paced, high-volume retail environment
• Excellent verbal and written communication skills with exceptional customer service orientation
• Physical capability to lift at least 25 lbs regularly and up to 50 lbs occasionally; ability to climb, bend, kneel, and maneuver sales floor and stockroom areas
• Flexibility to work varying schedules including nights, weekends, peak seasons, and high-traffic retail days including public holidays

Skills

Experience

Minimum one year of retail experience, including cashier, stock, or sales roles. Experience in a luxury retail service environment is preferred, though a combination of education and relevant experience will be considered.

Education

High school diploma or equivalent preferred; no formal educational requirement specified.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid parental leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach cultivates a client-first, design-driven environment that values craftsmanship, collaboration and professional development. Teams operate with high standards of retail excellence and an international perspective on product and service.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.