Coach Sales Support Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach seeks a Sales Support Associate in New York, NY to support store operations, clienteling and omnichannel order management.

Overview

Coach is an American luxury fashion house renowned for its leather goods, handbags and accessories. As part of the Tapestry group, Coach combines heritage craftsmanship with contemporary design and operates a global retail and wholesale network. The brand emphasizes elevated client service, creative product merchandising and international retail standards.

Role & Responsibilities

  • Provide day-to-day operational support to store sales teams, enabling seamless client service and sales execution.
  • Manage clienteling activities and CRM records: capture client interactions, schedule follow-ups and support personalized outreach.
  • Process and track omnichannel orders, exchanges and returns; liaise with distribution and logistics to resolve fulfillment exceptions.
  • Perform inventory control tasks including cycle counts, stock reconciliations and discrepancy investigations.
  • Prepare sales and performance reports for store leadership, monitor KPIs and contribute actionable insights.
  • Coordinate client events, private appointments and post-sale service in collaboration with store management and visual teams.
  • Assist with merchandising resets, floor moves and product allocations to optimize presentation and sell-through.
  • Resolve client inquiries and complaints with professionalism, escalating complex cases to store managers or corporate teams where appropriate.

Qualifications

  • Minimum 3 years experience in retail operations, sales support or client services — experience in luxury fashion strongly preferred.
  • Proven competency with clienteling and omnichannel sales processes.
  • Excellent numerical literacy and experience producing basic sales and inventory reports.
  • Strong interpersonal and communication skills with a client-centric mindset.
  • Availability to work retail hours, including weekends and evenings; flexible scheduling as required.

Skills

Clienteling and CRM platforms Point-of-sale (POS) systems Order management systems and omnichannel fulfillment Inventory management and cycle counting Microsoft Excel (reporting and data manipulation) Sales reporting and KPI tracking Event coordination and client appointment management

Experience

Typically requires 3+ years of progressively responsible experience in retail operations or sales support, ideally within the luxury goods sector and with exposure to omnichannel retail processes.

Education

High school diploma or equivalent required; bachelor’s degree in business, retail management, fashion or a related field preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach cultivates a client-first, design-driven environment that values craftsmanship, collaboration and professional development. Teams operate with high standards of retail excellence and an international perspective on product and service.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.