Coach Sales Support Associate
Coach in New York seeks a Sales Support Associate III to deliver retail operations and clienteling support for store teams.
Overview
Coach is a global luxury lifestyle brand recognized for craftsmanship in leather goods, accessories and ready-to-wear. Operating as part of the Tapestry portfolio, the label combines heritage American design with contemporary retail and digital experiences and attracts talent drawn to premium product, creative merchandising and international retail operations.
Role & Responsibilities
- Provide day-to-day operational support for retail sales teams, including order processing, stock replenishment and returns management.
- Support clienteling activities by maintaining and updating CRM records, preparing client communication, and following up on VIP requests.
- Prepare and distribute sales and inventory reports to store leadership and regional managers; analyse basic metrics to support decision-making.
- Coordinate cross-functional requests with merchandising, distribution and e‑commerce teams to resolve availability, shipping and pricing issues.
- Assist with visual standards, merchandise presentation and store readiness checks to uphold brand merchandising guidelines.
- Handle customer inquiries escalated from store teams, ensuring timely resolution and appropriate escalation to management when necessary.
- Contribute to onboarding and informal training of new retail staff on processes, tools and reporting procedures.
Qualifications
- Minimum of 2 years' experience in retail operations, sales support or customer service; experience in luxury or premium retail strongly preferred.
- Demonstrated proficiency with CRM and POS platforms and experience producing routine sales and inventory reports.
- Excellent interpersonal skills with a service-oriented mindset and the ability to liaise across functions and time zones.
- Strong organizational aptitude with attention to detail and the capacity to manage competing priorities in a fast-paced retail environment.
- High school diploma required; bachelor's degree in business, retail management or a related field preferred.
Skills
Experience
At least 2 years of hands-on experience supporting retail operations or sales teams, preferably within a luxury or premium-brand environment. Experience with CRM-driven clienteling and basic sales reporting is expected.
Education
High school diploma required; bachelor's degree in business, retail management, fashion or a related discipline preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach fosters a collaborative, consumer-focused culture that blends artisanal heritage with modern retail and digital practices. As part of the Tapestry family, the brand emphasizes professional development, creative merchandising and a commercial mindset across its global teams.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.