- Location
- 5115 Westheimer, Space C2585 (View map)Houston, TX 77056USA
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $15–19.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house known for its leather goods and contemporary accessories, operating as part of Tapestry, Inc. The brand combines heritage craftsmanship with modern design and maintains a global retail network across flagship stores, boutiques and wholesale partners.
Coach seeks a Sales Support Associate III for its Houston Galleria location to support store operations and customer service excellence. This role encompasses cash wrap management, point-of-sale operations, inventory control, visual merchandising, and customer engagement—ensuring efficient daily store function and brand presentation. The successful candidate will demonstrate strong organizational abilities, fashion market awareness, and proficiency with retail technology systems while maintaining a flexible schedule to accommodate peak seasons and weekend retail operations.
Role & Responsibilities
- Welcome clients with warmth and professionalism; anticipate customer needs and provide personalized assistance
- Serve as a brand ambassador internally and in the local market; support social media engagement initiatives
- Operate POS systems accurately, maintain cash wrap organization, and handle cash and media in strict compliance with company policy
- Suggest add-on products, promote gift cards, and capture customer information where permitted by policy
- Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness and organization
- Manage inventory levels, replenish the sales floor, and execute visual merchandising updates
- Support sales floor activities, respond to customer requests confidently, and partner with team members or management as needed
- Maintain housekeeping standards throughout the store and adhere to Loss Prevention guidelines
Qualifications
- Minimum one year of previous retail experience in cashier, stock, or sales roles, preferably in a luxury retail service environment
- Current knowledge of fashion trends and competitive market landscape
- Proficiency with cash register systems and basic computer skills, including iPad, laptop, Mobile POS, and internet navigation
- Strong attention to detail and organizational capabilities
- Ability to multitask effectively in a fast-paced retail environment
- Excellent verbal and written communication skills with a customer service orientation
- Ability to lift at least 25 lbs. regularly and up to 50 lbs. occasionally; capability to climb, bend, kneel, and navigate sales floor and stockroom
- Strong English language proficiency
Skills
Experience
Minimum 1+ years of prior retail experience, including cashier, stock, or sales functions, preferably in a luxury retail service environment. A combination of relevant education and professional experience will be considered.
Education
No formal educational requirements specified; a high school diploma or equivalent is typical for this role.
Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k) retirement plan, paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Culture
Coach fosters a creative, design-led environment rooted in craftsmanship and product integrity. As part of Tapestry, the brand emphasises professional development, collaborative teamwork and a client-first retail culture that values inclusivity and attention to detail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Associate», «Client Service Associate», «Store Operations Associate», «Brand Service Representative», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.