Coach Sales Support Associate
Coach Sales Support Associate in New York — join Tapestry's luxury retail team to support sales operations, clienteling and inventory.
Overview
Coach is an American luxury fashion house known for its leather goods and contemporary accessories, operating as part of Tapestry, Inc. The brand combines heritage craftsmanship with modern design and maintains a global retail network across flagship stores, boutiques and wholesale partners.
Role & Responsibilities
- Provide proactive sales-floor and back-office support to retail teams, enabling a seamless client experience and maximising conversion.
- Process transactions, returns and exchanges accurately via the point-of-sale system and ensure compliance with cash-handling procedures.
- Maintain inventory accuracy through cycle counts, receiving shipments, processing stock movements and coordinating replenishment with merchandising teams.
- Support clienteling activities by preparing client files, executing follow-ups, scheduling appointments and managing CRM records.
- Assist with visual merchandising standards, store presentation, product launches and in-store events.
- Prepare daily sales reports, reconcile tills and escalate discrepancies to management.
- Serve as a liaison between store operations and corporate teams (merchandising, logistics, CRM) to resolve operational issues promptly.
Qualifications
- Proven retail experience, preferably within premium or luxury fashion brands.
- Strong customer service orientation with polished interpersonal and communication skills.
- Demonstrated accuracy with cash-handling and transactional procedures.
- Ability to prioritise tasks in a fast-paced retail environment and to work flexible hours including weekends and holidays.
- Professional demeanour and commitment to brand standards and client confidentiality.
Skills
Experience
Mid-level: typically 2–4 years of retail or sales support experience, preferably within luxury fashion or premium lifestyle brands, with proven exposure to POS operations, inventory control and clienteling.
Education
High school diploma or equivalent required; bachelor’s degree in business, retail management or a related field preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach fosters a creative, design-led environment rooted in craftsmanship and product integrity. As part of Tapestry, the brand emphasises professional development, collaborative teamwork and a client-first retail culture that values inclusivity and attention to detail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.