Coach Sales Support Associate

Location
Seniority Mid-Level
Posted ✦ Today
Apply ⟼

Coach in New York, NY seeks a Sales Support Associate to manage inventory, clienteling and store operations for its luxury retail team.

Overview

Coach is a global luxury fashion brand within the Tapestry, Inc. portfolio, recognised for its craftsmanship, leather goods and contemporary accessories. As part of a larger luxury group, Coach blends heritage design with modern retail practices and offers career pathways across retail, wholesale and corporate functions.

Role & Responsibilities

  • Provide operational and administrative support to the store sales team, ensuring smooth daily storefront functioning.
  • Manage stock processes including receiving, tagging, cycle counts, inventory reconciliation and replenishment.
  • Process orders, exchanges and returns accurately and in accordance with brand policy; coordinate with distribution and corporate teams as needed.
  • Maintain and update client records; support clienteling activities and follow-up communications to strengthen customer relationships.
  • Support visual merchandising standards and store presentation, assisting with product launches and seasonal resets.
  • Operate POS and back-office systems to execute transactions, prepare sales reports and reconcile cash.
  • Act as liaison between store and regional/corporate departments (logistics, CRM, loss prevention) to resolve operational issues.
  • Train and mentor junior support staff on operational procedures, compliance and brand protocols.

Qualifications

  • Minimum 3 years' experience in retail operations or sales support; experience in luxury or premium retail strongly preferred.
  • Proven accuracy in inventory control, cash handling and order fulfilment processes.
  • Excellent interpersonal and written communication skills; professional client-facing demeanour.
  • Strong organisational aptitude with the ability to prioritise competing tasks in a fast-paced environment.
  • Flexibility to work retail hours including weekends, evenings and peak seasonal periods.
  • Ability to lift and move stock (up to standard retail weight requirements) and perform physical store tasks.

Skills

Clienteling Inventory management Point-of-sale (POS) operations Order processing and returns management Visual merchandising support Cash reconciliation and basic financial reporting Microsoft Excel Cross-functional communication

Experience

Typically requires at least 3 years of progressive retail operations or sales-support experience, with demonstrated success in inventory control, order management and client service within premium or luxury retail environments.

Education

High school diploma or equivalent required; post-secondary education in business, retail management or related field preferred.

Workplace

The role is situated in New York, New York, USA. There are currently 1.625 open positions in New York on Cerulean, with 1148 added recently. Within New York, Cerulean currently features 1.746 open roles, including 1169 recent additions. Across USA, Cerulean lists 3.480 open roles — 1337 of them newly added.

Culture

Coach fosters a creative, customer-centric culture that values craftsmanship, modern design and inclusive collaboration. The workplace promotes professional development and cross‑functional mobility within a global luxury group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.