Coach Sales Support Associate
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury accessories brand renowned for its leather goods and contemporary design. Part of Tapestry, Inc., Coach operates a global network of boutiques and wholesale partners and emphasizes craftsmanship, elevated customer experience, and commercial creativity across retail and digital channels.
Coach Sales Support Associate in New York — support store operations, clienteling and POS; opportunity with the Coach brand in New York, USA.
Role & Responsibilities
- Provide high-quality administrative and operational support to store sales teams to maximise client conversion and sales performance.
- Operate point-of-sale systems accurately and process transactions, exchanges and returns in accordance with brand policies.
- Maintain visual merchandising standards, execute floor moves and ensure product presentation aligns with seasonal directives.
- Manage inventory activities including receiving, stock replenishment, cycle counts and discrepancy resolution.
- Support clienteling efforts by updating CRM records, scheduling client appointments and executing follow-up communications.
- Prepare daily sales and operational reports, assist with KPI tracking and escalate stock or performance variances to management.
- Assist with store onboarding, training and coordination of logistics for events, deliveries and product launches.
- Ensure compliance with loss-prevention procedures, health and safety standards and brand operational guidelines.
Qualifications
- Proven track record in retail operations or sales support within a luxury or premium-brand environment.
- Strong verbal and written communication skills with excellent client service orientation.
- High attention to detail, numeracy and the ability to work accurately under pressure.
- Flexible availability including weekends and holidays typical of retail schedules.
- Right to work in the country of employment.
Skills
Experience
Typically 2+ years of retail operations, sales support, or client services experience, preferably with a luxury, leather-goods, or fashion brand. Experience working to sales targets and supporting multi-disciplinary store teams is advantageous.
Education
High school diploma or equivalent required; tertiary education in retail management, business or fashion is preferred but not mandatory.
Workplace
This position is based in New York, New York, USA.
Culture
Coach combines heritage craftsmanship with contemporary retail energy and a client-centric approach. The brand fosters a collaborative, fast-paced retail environment where commercial discipline, attention to detail and elevated service are rewarded.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Specialist», «Retail Sales Coordinator», «Client Services Associate», «Store Operations Assistant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.