Coach Sales Support Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach Sales Support Associate in New York — support store operations, clienteling and POS; opportunity with the Coach brand in New York, USA.

Overview

Coach is an American luxury accessories brand renowned for its leather goods and contemporary design. Part of Tapestry, Inc., Coach operates a global network of boutiques and wholesale partners and emphasizes craftsmanship, elevated customer experience, and commercial creativity across retail and digital channels.

Role & Responsibilities

  • Provide high-quality administrative and operational support to store sales teams to maximise client conversion and sales performance.
  • Operate point-of-sale systems accurately and process transactions, exchanges and returns in accordance with brand policies.
  • Maintain visual merchandising standards, execute floor moves and ensure product presentation aligns with seasonal directives.
  • Manage inventory activities including receiving, stock replenishment, cycle counts and discrepancy resolution.
  • Support clienteling efforts by updating CRM records, scheduling client appointments and executing follow-up communications.
  • Prepare daily sales and operational reports, assist with KPI tracking and escalate stock or performance variances to management.
  • Assist with store onboarding, training and coordination of logistics for events, deliveries and product launches.
  • Ensure compliance with loss-prevention procedures, health and safety standards and brand operational guidelines.

Qualifications

  • Proven track record in retail operations or sales support within a luxury or premium-brand environment.
  • Strong verbal and written communication skills with excellent client service orientation.
  • High attention to detail, numeracy and the ability to work accurately under pressure.
  • Flexible availability including weekends and holidays typical of retail schedules.
  • Right to work in the country of employment.

Skills

Clienteling Point-of-Sale (POS) systems Inventory management Visual merchandising Customer relationship management (CRM) Retail reporting and KPI tracking

Experience

Typically 2+ years of retail operations, sales support, or client services experience, preferably with a luxury, leather-goods, or fashion brand. Experience working to sales targets and supporting multi-disciplinary store teams is advantageous.

Education

High school diploma or equivalent required; tertiary education in retail management, business or fashion is preferred but not mandatory.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach combines heritage craftsmanship with contemporary retail energy and a client-centric approach. The brand fosters a collaborative, fast-paced retail environment where commercial discipline, attention to detail and elevated service are rewarded.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.