Coach Sales Support Associate
- Employment
- Temporary
- Seniority
- Entry-Level
- Posted
- Apr 1, 2026
About Coach
Coach is a leading American luxury accessories brand known for leathercraft, elevated ready-to-wear and contemporary design. As part of Tapestry, Inc., Coach operates globally across retail, wholesale and digital channels and emphasizes craftsmanship, approachable luxury and customer-centric retail experiences.
Coach in New York, NY seeks a Sales Support Associate (temporary) to support retail operations, client service and visual standards.
Role & Responsibilities
- Provide attentive, high-quality client service on the sales floor and at point of sale to drive conversion and client satisfaction.
- Process transactions accurately using the store POS and follow company cash-handling procedures.
- Support visual merchandising standards and execute floor moves, replenishment, and display maintenance to brand guidelines.
- Receive, unpack and organize incoming merchandise; manage stockroom organization and inventory counts.
- Assist with clienteling activities, appointment support, and follow-up communications as directed by sales managers.
- Support store team during peak periods, promotions and events; perform opening/closing duties as required.
- Adhere to loss prevention, security and operational policies to protect inventory and client data.
Qualifications
- High school diploma or equivalent; hospitality or retail certification is a plus.
- Previous retail or luxury sales experience preferred, especially in client-facing roles.
- Demonstrated customer service aptitude with polished interpersonal and communication skills.
- Flexible availability including evenings, weekends and holiday periods.
- Reliable, punctual, and able to work in a fast-paced, team-oriented retail environment.
Skills
Experience
Entry-level role; 0–2 years of retail or customer-facing experience preferred, ideally within luxury or premium brands. Experience assisting during peak retail periods or events is advantageous.
Education
High school diploma or equivalent; vocational training or relevant retail coursework is advantageous but not required.
Workplace
This position is based in New York, New York, USA.
Culture
Coach cultivates an inclusive, design-driven environment rooted in craftsmanship and approachable luxury. The retail culture values client-centric service, collaborative teamwork and opportunities for professional growth within the larger Tapestry portfolio.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Temporary Sales Associate», «Seasonal Sales Support», «Retail Sales Assistant (Temporary)», «Client Services Associate (Temporary)», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.