Coach Sales Support Associate
Coach in New York, NY seeks a Sales Support Associate (temporary) to support retail operations, client service and visual standards.
Overview
Coach is a leading American luxury accessories brand known for leathercraft, elevated ready-to-wear and contemporary design. As part of Tapestry, Inc., Coach operates globally across retail, wholesale and digital channels and emphasizes craftsmanship, approachable luxury and customer-centric retail experiences.
Role & Responsibilities
- Provide attentive, high-quality client service on the sales floor and at point of sale to drive conversion and client satisfaction.
- Process transactions accurately using the store POS and follow company cash-handling procedures.
- Support visual merchandising standards and execute floor moves, replenishment, and display maintenance to brand guidelines.
- Receive, unpack and organize incoming merchandise; manage stockroom organization and inventory counts.
- Assist with clienteling activities, appointment support, and follow-up communications as directed by sales managers.
- Support store team during peak periods, promotions and events; perform opening/closing duties as required.
- Adhere to loss prevention, security and operational policies to protect inventory and client data.
Qualifications
- High school diploma or equivalent; hospitality or retail certification is a plus.
- Previous retail or luxury sales experience preferred, especially in client-facing roles.
- Demonstrated customer service aptitude with polished interpersonal and communication skills.
- Flexible availability including evenings, weekends and holiday periods.
- Reliable, punctual, and able to work in a fast-paced, team-oriented retail environment.
Skills
Experience
Entry-level role; 0–2 years of retail or customer-facing experience preferred, ideally within luxury or premium brands. Experience assisting during peak retail periods or events is advantageous.
Education
High school diploma or equivalent; vocational training or relevant retail coursework is advantageous but not required.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.
Culture
Coach cultivates an inclusive, design-driven environment rooted in craftsmanship and approachable luxury. The retail culture values client-centric service, collaborative teamwork and opportunities for professional growth within the larger Tapestry portfolio.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.