Coach Sales Support Associate
- Location
- Wayne New Jersey USA
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $15–19.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house known for its leather goods, ready-to-wear and accessories. The brand operates globally as part of Tapestry, Inc., and is recognized for combining artisanal craftsmanship with contemporary design across retail, wholesale and digital channels.
Coach seeks a Sales Support Associate to drive store efficiency and deliver exceptional customer experiences. This role encompasses point-of-sale operations, stockroom management, and sales floor support, requiring accuracy in transaction processing, inventory maintenance, and visual merchandising execution. The ideal candidate combines strong retail fundamentals with warm customer engagement and meticulous attention to detail in a fast-paced luxury retail environment.
Role & Responsibilities
- Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance
- Serve as a brand ambassador internally and in the local market; support social media engagement
- Operate POS systems accurately, maintain cash wrap organization, and handle cash and media in compliance with established policy
- Suggest add-on products, promote gift cards, and capture customer information where permitted
- Receive, process, organize shipments and transfers; report discrepancies and maintain stockroom cleanliness
- Manage stock levels, replenish sales floor merchandise, and execute visual merchandising updates
- Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed
- Maintain housekeeping standards and adhere to Loss Prevention guidelines
- Lift and move merchandise of at least 25 lbs. regularly (up to 50 lbs. occasionally); climb, bend, kneel, and navigate sales floor and stockroom safely
Qualifications
- One or more years of previous retail experience in cashier, stock, or sales roles, preferably in a luxury retail environment
- Proficiency with cash register systems and basic computer skills, including iPad, laptop, Mobile POS, and Internet navigation
- Strong attention to detail and organizational skills
- Ability to multitask effectively in a fast-paced, high-traffic retail environment
- Excellent communication and customer service skills
- Strong English language proficiency
- Knowledge of current fashion trends and competitive marketplace awareness
- Physical capability to lift, carry, climb, bend, and kneel regularly
Skills
Experience
One or more years of retail experience in a customer-facing or operational capacity, preferably within a luxury retail service environment. A combination of relevant education and practical experience will be considered.
Education
High school diploma or equivalent preferred; a combination of relevant experience and educational background will be considered.
Workplace
This position is based in Wayne, New Jersey, USA, within easy reach of New York.
Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance.
Culture
Coach emphasizes craftsmanship, modern luxury and customer-focused retailing within a fast-paced, collaborative environment. Teams are oriented toward high service standards, brand storytelling and continuous development across store and corporate functions.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Associate», «Sales Floor Associate», «Retail Support Specialist», «Client Service Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.