Coach Sales Support Associate
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house known for its leather goods, ready-to-wear and accessories. The brand operates globally as part of Tapestry, Inc., and is recognized for combining artisanal craftsmanship with contemporary design across retail, wholesale and digital channels.
Coach Sales Support Associate in New York — operational and clienteling support for a luxury retail store role at Coach in New York, NY.
Role & Responsibilities
- Provide operational support to the store team to optimise sales performance and customer experience, including opening/closing procedures and daily cash reconciliation.
- Deliver high-touch clienteling: manage client communications, appointment scheduling, follow-ups and sales recovery to nurture long-term relationships.
- Process sales transactions accurately using the store POS and ensure timely handling of returns, exchanges and special order workflows.
- Maintain inventory accuracy through stock replenishment, receiving, cycle counts and coordination with logistics/merchandising teams.
- Execute visual merchandising standards and assist with floor moves, store resets and product presentation to brand guidelines.
- Produce and distribute routine sales and inventory reports; escalate trends and anomalies to store management and regional operations.
- Coordinate with regional support functions (merchandising, e-commerce, loss prevention) to resolve client or operational issues.
- Support onboarding and informal coaching for new or seasonal retail colleagues when required.
Qualifications
- High school diploma or equivalent required; associate or bachelor’s degree in business, retail management or related field preferred.
- Minimum 2 years of retail or client-facing experience, ideally within premium or luxury fashion.
- Demonstrated excellence in customer service and client relationship management.
- Strong numeric accuracy and experience handling cash and transaction procedures.
- Authorization to work in the United States (if hiring in the U.S.) and flexibility to work retail hours, including evenings and weekends.
Skills
Experience
Approximately 2+ years of progressive retail experience supporting sales operations or client services, with demonstrated results in client retention, inventory accuracy and adherence to brand standards; experience in luxury or premium fashion preferred.
Education
High school diploma or equivalent required; post-secondary education in business, retail or fashion preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach emphasizes craftsmanship, modern luxury and customer-focused retailing within a fast-paced, collaborative environment. Teams are oriented toward high service standards, brand storytelling and continuous development across store and corporate functions.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Specialist», «Retail Operations Associate», «Client Services Associate», «Store Support Coordinator», «Sales Operations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.