Coach Sales Support Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach Sales Support Associate in New York — operational and clienteling support for a luxury retail store role at Coach in New York, NY.

Overview

Coach is an American luxury fashion house known for its leather goods, ready-to-wear and accessories. The brand operates globally as part of Tapestry, Inc., and is recognized for combining artisanal craftsmanship with contemporary design across retail, wholesale and digital channels.

Role & Responsibilities

  • Provide operational support to the store team to optimise sales performance and customer experience, including opening/closing procedures and daily cash reconciliation.
  • Deliver high-touch clienteling: manage client communications, appointment scheduling, follow-ups and sales recovery to nurture long-term relationships.
  • Process sales transactions accurately using the store POS and ensure timely handling of returns, exchanges and special order workflows.
  • Maintain inventory accuracy through stock replenishment, receiving, cycle counts and coordination with logistics/merchandising teams.
  • Execute visual merchandising standards and assist with floor moves, store resets and product presentation to brand guidelines.
  • Produce and distribute routine sales and inventory reports; escalate trends and anomalies to store management and regional operations.
  • Coordinate with regional support functions (merchandising, e-commerce, loss prevention) to resolve client or operational issues.
  • Support onboarding and informal coaching for new or seasonal retail colleagues when required.

Qualifications

  • High school diploma or equivalent required; associate or bachelor’s degree in business, retail management or related field preferred.
  • Minimum 2 years of retail or client-facing experience, ideally within premium or luxury fashion.
  • Demonstrated excellence in customer service and client relationship management.
  • Strong numeric accuracy and experience handling cash and transaction procedures.
  • Authorization to work in the United States (if hiring in the U.S.) and flexibility to work retail hours, including evenings and weekends.

Skills

Point-of-sale (POS) systems Clienteling Inventory management Visual merchandising Microsoft Excel CRM and email communication Sales reporting and basic analytics Cross-functional coordination

Experience

Approximately 2+ years of progressive retail experience supporting sales operations or client services, with demonstrated results in client retention, inventory accuracy and adherence to brand standards; experience in luxury or premium fashion preferred.

Education

High school diploma or equivalent required; post-secondary education in business, retail or fashion preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach emphasizes craftsmanship, modern luxury and customer-focused retailing within a fast-paced, collaborative environment. Teams are oriented toward high service standards, brand storytelling and continuous development across store and corporate functions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.