Coach Sales Support Associate
Coach is hiring a Sales Support Associate in New York — oversee sales operations, inventory and CRM to support the luxury retail network.
Overview
Coach is an American luxury lifestyle brand known for its finely crafted leather goods and modern design aesthetic. As part of the Tapestry group, Coach operates an international retail network and blends heritage craftsmanship with contemporary product and retail strategies.
Role & Responsibilities
- Provide day-to-day operational support to retail stores and the sales organization, including order processing, shipment coordination and returns management.
- Maintain and update CRM records and clienteling tools to ensure accurate customer profiles and follow-up activity.
- Prepare and deliver regular sales and inventory reports to regional management, analysing trends and highlighting opportunities or risks.
- Serve as a liaison between stores, distribution and headquarters to resolve merchandising, stock and logistical issues.
- Support visual merchandising and product flow for store launches and seasonal transitions, coordinating with store leadership and planning teams.
- Coach and mentor junior sales support staff; contribute to process documentation and continuous improvement initiatives.
Qualifications
- Proven experience in retail operations or sales support within a premium or luxury brand environment.
- Exceptional organisational skills with strong attention to detail and the ability to manage competing priorities.
- Excellent written and verbal communication; able to interact effectively with store teams, logistics partners and regional leaders.
- Customer-focused mindset with discretion handling client data and private client requests.
- Demonstrated ability to work independently and as part of a cross-functional team; adaptable to changing retail schedules.
Skills
Experience
Typically 3+ years of progressively responsible experience in retail operations, sales support or client services, preferably within the luxury fashion sector. Experience liaising between store networks and corporate teams is strongly preferred.
Education
High school diploma required; associate's or bachelor's degree in business, fashion merchandising or a related discipline preferred.
Workplace
The role is situated in New York, New York, USA. There are currently 1.629 open positions in New York on Cerulean, with 1154 added recently. Within New York, Cerulean currently features 1.748 open roles, including 1172 recent additions. Across USA, Cerulean lists 3.470 open roles — 1322 of them newly added.
Culture
Coach combines a heritage of quality craftsmanship with a modern, creative approach to product and retail. The workplace emphasizes collaboration across global teams, professional development and a customer-centric mindset typical of luxury retail operations.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.