- Location
- Torrance California USA
- Address
- 21540 Hawthorne Blvd, Space 412B, Torrance, CA 90503 View map
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $15–21.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury house renowned for its craftsmanship in leather goods and accessories. As part of the Tapestry portfolio, Coach blends contemporary design with heritage manufacturing and a global retail footprint, offering professional development within a fashion-focused, customer-centric organisation.
Coach, a global fashion house founded in New York in 1941, seeks a Sales Support Associate to support store operations and customer service at its Torrance location. The role encompasses cash wrap management, inventory handling, shipment processing, and sales floor maintenance while delivering warm, professional client interactions aligned with the brand's inclusive vision. The ideal candidate combines retail experience, POS proficiency, and strong organizational skills to support the store's operational efficiency and customer experience.
Role & Responsibilities
- Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance
- Serve as a brand ambassador internally and in the local market; support social media engagement
- Operate POS accurately, maintain cash wrap organization, and handle cash and media in compliance with policy
- Suggest add-on products, promote gift cards, and capture customer information where permitted
- Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness
- Manage stock levels, replenish sales floor, and execute visual merchandising updates
- Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed
- Maintain housekeeping standards and adhere to Loss Prevention guidelines
- Lift at least 25 lbs regularly (up to 50 lbs occasionally); climb, bend, kneel, and maneuver sales floor and stockroom as required
Qualifications
- Minimum 1+ year previous retail experience (cashier, stock, or sales), preferably in a luxury retail service environment
- Current knowledge of fashion trends and competitive marketplace awareness
- Proficiency with cash register systems and basic computer skills including iPad, laptop, Mobile POS, and Internet
- Ability to utilize walkie talkie and read price and product release sheets
- Strong attention to detail and organizational skills
- Ability to multitask in a fast-paced environment
- Excellent communication and customer service skills
- Physical ability to lift 25–50 lbs and perform sales floor and stockroom activities
- Flexible schedule availability including nights, weekends, peak seasons, and holidays
Skills
Experience
1+ years of previous retail experience in cashier, stock, or sales roles, preferably in a luxury retail service environment.
Education
A combination of education and retail experience will be considered; no specific educational qualification is mandated.
Workplace
This position is based in Torrance, California, USA, within easy reach of Los Angeles.
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Compensation
The base compensation for this position ranges from USD 15 to USD 21.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance.
Culture
Coach fosters a collaborative, design-driven workplace that values craftsmanship, creativity and client service. As part of the Tapestry group, the brand emphasises professional development, inclusive teamwork and a fast-paced retail environment focused on elevated customer experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Associate», «Stock Associate», «Customer Service Associate», «Floor Support Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.