Coach Sales Support Associate
Coach Sales Support Associate in New York — client-facing retail role supporting sales, merchandising and CRM for Coach in New York City.
Overview
Coach is an American modern-luxury house renowned for leather goods and accessories and is part of the Tapestry group. As an employer, Coach prioritizes craftsmanship, design-led merchandising and a client-centric retail experience, offering global brand exposure and progressive opportunities for career development within a multinational luxury portfolio.
Role & Responsibilities
- Provide high-calibre client service on the sales floor and via telephone/e-mail, proactively building and maintaining lasting client relationships (clienteling).
- Support store sales targets by executing floor activities: greeting clients, assisting with product selection, demonstrating product features and closing sales using the POS system.
- Manage client records and follow-up activity within the CRM to nurture repeat business and drive lifetime value.
- Assist with inventory control: receiving, tagging, replenishment, stock counts and resolving stock discrepancies in coordination with store management.
- Maintain visual merchandising standards and ensure product presentation and store environment reflect brand guidelines.
- Process transactions, returns and exchanges accurately; complete daily sales paperwork and basic sales reporting.
- Collaborate with management on promotions, events and client outreach; participate in training and coach junior staff when required.
Qualifications
- Proven track record in luxury or premium retail sales with strong client service orientation.
- Excellent verbal communication and interpersonal skills; polished, professional presentation.
- Proficiency operating POS systems and basic comfort using CRM tools for clienteling.
- Numerical accuracy and experience handling cash and card transactions.
- Ability to work retail hours including evenings, weekends and peak seasonal periods.
- Right to work in the United States (if located in New York).
Skills
Experience
Typically 3+ years of progressive experience in luxury, premium or high-end retail environments with demonstrable sales results and client relationship management.
Education
High school diploma or equivalent required; bachelor's degree in business, retail management or a related field preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach fosters a design-forward, client-focused retail culture that blends American heritage with modern luxury. The working environment is collaborative and performance-driven, offering exposure to global brand programs and professional development within the Tapestry group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.