Coach Sales Support Associate
About Coach
Coach is an American luxury accessories and lifestyle brand known for expertly crafted leather goods and contemporary design. As part of Tapestry, Inc., the brand combines heritage craftsmanship with modern retail experiences and operates globally through boutiques, wholesale and digital channels.
Coach Sales Support Associate in New York, NY — join Coach to support store sales, clienteling and operations in a luxury retail environment.
Role & Responsibilities
- Provide high-touch client service and support daily sales activity to meet store revenue and KPI targets.
- Operate point-of-sale and process transactions, exchanges and returns in accordance with brand policy.
- Maintain clienteling records and execute outreach via CRM to foster repeat business and long-term relationships.
- Support merchandising and visual standards, including product presentation, floor sets and stock replenishment.
- Manage inventory transactions, cycle counts and stock transfers while liaising with stockroom and logistics teams.
- Coach and mentor junior sales staff on product knowledge, client engagement and operational procedures.
- Escalate and resolve customer issues and product queries in collaboration with store management and corporate teams.
- Ensure compliance with loss-prevention, cash handling and brand operational controls.
Qualifications
- High school diploma or equivalent; bachelor's degree in business, retail or related field preferred.
- Minimum three years of retail sales or sales-support experience, ideally within luxury fashion or accessories.
- Proven track record of delivering exceptional client service and achieving sales targets.
- Strong organizational skills, attention to detail and the ability to prioritise in a fast-paced environment.
- Flexible availability including evenings, weekends and holiday periods.
- Legal right to work in the United States.
Skills
Experience
At least 3 years of hands-on retail sales or sales support experience, with demonstrable success in clienteling, CRM usage and meeting store-level sales KPIs—preferably in a luxury fashion or accessories environment.
Education
High school diploma or equivalent required; bachelor's degree in business, retail management, merchandising or a related discipline preferred.
Workplace
The role is situated in New York, New York, USA.
Culture
Coach emphasises craftsmanship, elevated customer experience and collaborative retail execution. The workplace blends heritage brand standards with a modern, performance-driven retail culture that values client focus, professional development and operational excellence.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Specialist», «Retail Sales Coordinator», «Client Support Associate», «Store Operations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.