Coach Sales Support Associate

Location
Employment Full-Time
Seniority Mid-Level
Posted ✦ Today
Apply ⟼

Coach Sales Support Associate in New York, NY — join Coach to support store sales, clienteling and operations in a luxury retail environment.

Overview

Coach is an American luxury accessories and lifestyle brand known for expertly crafted leather goods and contemporary design. As part of Tapestry, Inc., the brand combines heritage craftsmanship with modern retail experiences and operates globally through boutiques, wholesale and digital channels.

Role & Responsibilities

  • Provide high-touch client service and support daily sales activity to meet store revenue and KPI targets.
  • Operate point-of-sale and process transactions, exchanges and returns in accordance with brand policy.
  • Maintain clienteling records and execute outreach via CRM to foster repeat business and long-term relationships.
  • Support merchandising and visual standards, including product presentation, floor sets and stock replenishment.
  • Manage inventory transactions, cycle counts and stock transfers while liaising with stockroom and logistics teams.
  • Coach and mentor junior sales staff on product knowledge, client engagement and operational procedures.
  • Escalate and resolve customer issues and product queries in collaboration with store management and corporate teams.
  • Ensure compliance with loss-prevention, cash handling and brand operational controls.

Qualifications

  • High school diploma or equivalent; bachelor's degree in business, retail or related field preferred.
  • Minimum three years of retail sales or sales-support experience, ideally within luxury fashion or accessories.
  • Proven track record of delivering exceptional client service and achieving sales targets.
  • Strong organizational skills, attention to detail and the ability to prioritise in a fast-paced environment.
  • Flexible availability including evenings, weekends and holiday periods.
  • Legal right to work in the United States.

Skills

Salesforce Microsoft Excel Microsoft Outlook Google Workspace Lightspeed Square Point-of-sale (POS) systems Clienteling

Experience

At least 3 years of hands-on retail sales or sales support experience, with demonstrable success in clienteling, CRM usage and meeting store-level sales KPIs—preferably in a luxury fashion or accessories environment.

Education

High school diploma or equivalent required; bachelor's degree in business, retail management, merchandising or a related discipline preferred.

Workplace

The role is situated in New York, New York, USA. There are currently 1.629 open positions in New York on Cerulean, with 1154 added recently. Within New York, Cerulean currently features 1.748 open roles, including 1172 recent additions. Across USA, Cerulean lists 3.470 open roles — 1322 of them newly added.

Culture

Coach emphasises craftsmanship, elevated customer experience and collaborative retail execution. The workplace blends heritage brand standards with a modern, performance-driven retail culture that values client focus, professional development and operational excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.