Coach Sales Support Associate
Coach — New York: Sales Support Associate role supporting store operations, inventory and clienteling for the luxury brand.
Overview
Coach is an American luxury leather‑goods and accessories house known for modern American craftsmanship and accessible luxury. The brand operates globally across retail, wholesale and digital channels and is a constituent of Tapestry, Inc., a leading luxury lifestyle company with a portfolio of fashion brands.
Role & Responsibilities
- Provide operational support to stores, including daily sales reporting, POS troubleshooting and execution of store opening/closing procedures.
- Manage inventory processes: replenishment, transfer coordination with warehouses, cycle counts and shrinkage monitoring.
- Prepare and analyze sales and inventory metrics to drive assortment, allocation and promotional decisions.
- Support clienteling initiatives by maintaining CRM data, generating client outreach lists and coordinating follow‑ups.
- Implement visual merchandising directives and ensure brand standards are consistently executed at store level.
- Serve as liaison between store teams, distribution and central functions to resolve operational issues promptly.
- Train and coach store staff on systems, processes and loss‑prevention protocols to optimize in‑store performance.
- Contribute to project workstreams related to process improvement, rollout of systems and seasonal activations.
Qualifications
- Proven track record in retail operations, inventory management or sales support within fashion or luxury retail.
- Strong numerical aptitude with experience producing and interpreting sales/inventory reports.
- Excellent interpersonal and written communication skills; comfortable liaising across stores, distribution and HQ.
- Meticulous attention to detail and a methodical approach to process and compliance.
- Flexible availability to support retail peak periods and occasional travel to store locations.
Skills
Experience
Typically 3+ years of progressive experience in retail operations, sales support, merchandising or customer service; experience in luxury or premium fashion retail preferred.
Education
High school diploma or equivalent required; associate's or bachelor's degree in business, retail management or related field preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach combines a heritage of leather craftsmanship with contemporary design in a fast‑paced, consumer‑centric retail environment. The brand cultivates collaborative teams that value client service excellence, attention to detail and continuous improvement across stores and corporate functions.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.