Coach Sales Support Associate
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is an American design-led house known for luxury leather goods and accessories. Operated under the Tapestry, Inc. group, the brand combines contemporary craftsmanship with accessible luxury and maintains a global retail network and wholesale partnerships.
Coach — Sales Support Associate in New York, NY. Operational and clienteling support for Coach retail teams.
Role & Responsibilities
- Provide frontline operational support to retail sales teams, enabling seamless client service and maximizing conversion.
- Manage order fulfilment and omnichannel requests (reservations, ship-from-store, click-and-collect) and ensure accurate processing through POS.
- Maintain inventory integrity: receive and process stock, conduct cycle counts, and coordinate replenishment with distribution and regional teams.
- Execute visual merchandising directives and maintain product presentation standards to reflect brand aesthetics.
- Perform daily cash handling, reconciliation, and basic sales reporting to store leadership and regional operations.
- Support clienteling activities: update and maintain client records, follow up on leads, and assist with VIP service delivery.
- Liaise with store management and corporate teams to troubleshoot operational issues and implement process improvements.
Qualifications
- Minimum secondary education; post-secondary qualification in business, retail or fashion preferred.
- Proven retail operations or sales-support experience, ideally within a luxury or premium brand environment.
- Excellent customer-service orientation with polished interpersonal and communication skills.
- Strong numeracy and attention to detail for inventory control, cash reconciliation and reporting.
- Ability to work retail hours, including weekends and peak seasonal periods, and to perform physical tasks such as merchandise handling.
Skills
Experience
Typically requires 2+ years of experience in retail operations, sales support, or client services; prior experience with luxury brands or premium retail environments strongly preferred.
Education
High school diploma required; associate degree or bachelor's in business, retail management, or fashion is preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach fosters a creative, customer-centric environment where craftsmanship and commercial rigor coexist. The workplace emphasizes collaboration across retail and corporate teams, professional development, and delivering elevated client experiences consistent with a global luxury brand.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Specialist», «Retail Operations Associate», «Client Services Support Associate», «Sales Operations Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.