Coach Sales Support Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach seeks a Sales Support Associate in New York, NY — mid-level retail role supporting store operations, client service and omnichannel fulfillment.

Overview

Coach is an American luxury fashion house known for premium leather goods, handbags and accessories. The brand is part of Tapestry, a global house of luxury lifestyle brands, and operates an international retail network that emphasizes craftsmanship, elevated client experience and contemporary design.

Role & Responsibilities

  • Provide day-to-day administrative and operational support to store sales teams to maximise client engagement and sales performance.
  • Serve as a primary contact for client inquiries, process sales and after‑sales requests, and manage client records in the CRM.
  • Process and fulfil omnichannel orders, including ship‑from‑store, in‑store pickup and returns, ensuring accuracy and timeliness.
  • Reconcile POS transactions, perform cash handling duties and prepare daily sales and inventory reports for management review.
  • Coordinate with inventory and logistics teams to maintain stock accuracy, execute transfers and support merchandise allocation.
  • Support visual merchandising and product presentation to maintain brand standards on the selling floor.
  • Coach and mentor junior sales staff on clienteling best practices, systems usage and customer service protocols.
  • Analyse sales KPI data and contribute to initiatives that improve conversion, average transaction value and client retention.

Qualifications

  • High school diploma required; Bachelor’s degree in business, retail or related field preferred.
  • Proven experience in luxury retail or premium brand environments, ideally 2+ years in a sales support or client services role.
  • Excellent verbal and written communication with impeccable client service etiquette.
  • Strong numerical aptitude and experience reconciling POS and sales reports.
  • Ability to work flexible retail hours, including weekends and evenings; high level of personal organisation.

Skills

Clienteling and CRM platforms Point-of-sale (POS) systems Inventory management and stock reconciliation Microsoft Excel and Outlook Cash handling and sales reporting Visual merchandising support Omnichannel order fulfilment processes

Experience

Minimum of 2 years’ experience in retail sales support, client services or store operations within a luxury or premium retail environment; direct experience with CRM-driven clienteling preferred.

Education

High school diploma required; bachelor’s degree preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a client-first, design-driven culture rooted in craftsmanship and modern luxury. The workplace emphasises polished service standards, collaborative teams and professional development across retail and corporate functions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.