Coach Sales Support Associate
Coach in New York, NY seeks a Sales Support Associate to support store operations, inventory and client service.
Overview
Coach is an American luxury fashion house renowned for leather goods, accessories and ready-to-wear. As part of the Tapestry group, the brand blends contemporary design with heritage craftsmanship and operates globally across retail, wholesale and e-commerce channels. Coach emphasizes design-led product development and elevated customer experience in its retail network.
Role & Responsibilities
- Provide operational support to store teams by processing stock receipts, replenishing sales floor inventory and executing transfers between locations.
- Assist with daily sales administration including point-of-sale transactions, returns processing and reconciliation of cash and card receipts.
- Maintain accurate inventory records through cycle counts, discrepancy investigations and coordination with distribution/warehouse teams.
- Support clienteling efforts by preparing customer orders, managing pending requests and updating CRM/clienteling systems with relevant client information.
- Prepare and distribute sales and operational reports, assisting management with ad hoc analysis to optimize store performance.
- Collaborate with visual merchandising and store management to execute floor moves, product resets and promotional rollouts.
- Perform reception and back-office duties as required, and contribute to a high standard of store presentation and customer service.
Qualifications
- High school diploma or equivalent; post-secondary education in business, retail or fashion preferred.
- Demonstrable customer service orientation with strong verbal communication skills.
- Attention to detail and proven reliability in executing administrative and inventory tasks.
- Ability to work a flexible schedule, including evenings and weekends, and to lift and move merchandise and boxes as required.
- Right to work in the hiring country without sponsorship.
Skills
Experience
Entry-level role; 0–2 years of retail or back-of-house experience preferred, with demonstrated competence in stock handling, POS operation and basic sales administration.
Education
High school diploma or equivalent; associate degree or diploma in business, retail, or fashion preferred.
Workplace
The role is situated in New York, New York, USA. There are currently 1.625 open positions in New York on Cerulean, with 1148 added recently. Within New York, Cerulean currently features 1.746 open roles, including 1169 recent additions. Across USA, Cerulean lists 3.480 open roles — 1337 of them newly added.
Culture
Coach cultivates a design-forward, client-centric culture that values craftsmanship and innovation. Teams work collaboratively across retail and corporate functions, with an emphasis on delivering elevated customer experiences and professional development within a global heritage brand.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.