Coach Sales Support Associate
Coach seeks a Sales Support Associate in New York, NY — client-facing retail role supporting sales, inventory and store operations.
Overview
Coach is an internationally recognised luxury leather-goods brand and part of the Tapestry group, known for refined accessories and contemporary American design. The brand operates a global retail network and flagship boutiques, combining craftsmanship with a commercial focus on elevated client service and visual merchandising.
Role & Responsibilities
- Deliver exemplary client service at point of sale and on the shop floor, anticipating client needs and supporting a high-end shopping experience.
- Support sales associates by coordinating appointments, managing client communications and maintaining CRM records to ensure accurate client profiles and follow-up.
- Operate point-of-sale systems to process transactions, returns and exchanges with accuracy and discretion.
- Maintain stockroom operations: receiving deliveries, conducting stock counts, replenishment and shrinkage control procedures.
- Assist with visual merchandising and floor sets to uphold brand standards and seasonal directives.
- Prepare daily sales and inventory reports, escalate discrepancies and support loss-prevention practices.
- Contribute to store opening and closing procedures and perform ad hoc administrative tasks to support store leadership.
Qualifications
- Proven retail experience, preferably within luxury or premium brands.
- Demonstrable client-facing skills with polished interpersonal and communication abilities.
- Strong numeracy and attention to detail for transaction accuracy and inventory control.
- Ability to work a flexible schedule, including weekends and holidays as required by retail operations.
- Professional demeanour with a keen appreciation for visual standards and brand presentation.
Skills
Experience
Typically requires 2+ years of retail experience, with prior exposure to luxury or premium-store environments preferred. Experience in stocking, POS operation and CRM-driven clienteling is expected.
Education
High school diploma or equivalent required; associate degree or vocational training in retail, business or hospitality preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.
Culture
Coach blends contemporary design with an artisanal emphasis on leathercraft and client experience. As part of Tapestry, the brand fosters a commercial, team-oriented retail culture that values client relationship-building, visual excellence and professional development within a global luxury portfolio.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.