Coach Sales Support Associate
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- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house celebrated for its leather goods and contemporary accessories. As part of Tapestry, Inc., the brand combines artisanal craftsmanship with modern design and operates a global retail network that emphasizes elevated client service and brand heritage.
Coach — New York: Sales Support Associate III. Support boutique operations, inventory and clienteling to enhance the Coach customer experience.
Role & Responsibilities
- Provide daily operational support to the boutique sales team, including inventory replenishment, stock transfers and point-of-sale processing.
- Execute visual merchandising and floor sets to uphold Coach brand standards and seasonal directives.
- Support clienteling efforts by preparing client communications, appointment coordination and maintaining client records to drive retention and sales.
- Assist with receiving, inspection and accurate tagging of merchandise; manage inventory counts and discrepancy resolution.
- Collaborate with store leadership on sales reports, operational tasks and ad hoc projects to optimize store performance and customer experience.
Qualifications
- Demonstrated experience in retail operations within a premium or luxury brand environment.
- Excellent interpersonal and client-facing communication skills with a customer-centric mindset.
- Strong organizational aptitude, attention to detail and numerical accuracy for inventory and sales tasks.
- Ability to work flexible retail hours, including evenings, weekends and peak seasonal periods.
- Comfort working in a fast-paced retail setting and supporting cross-functional store responsibilities.
Skills
Experience
Approximately 2–4 years of progressive retail or sales support experience, preferably with a background in luxury or premium fashion and a demonstrated record of supporting store operations and client service.
Education
High school diploma or equivalent required; post-secondary coursework in business, fashion merchandising or a related field preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach emphasizes craftsmanship, elevated client service and a collaborative retail culture. As part of Tapestry, the brand fosters professional development and a creative environment where retail teams uphold refined brand standards and deliver personalized experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Specialist», «Client Support Associate», «Retail Operations Associate», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.