Coach Sales Support Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach — New York: Sales Support Associate III. Support boutique operations, inventory and clienteling to enhance the Coach customer experience.

Overview

Coach is an American luxury fashion house celebrated for its leather goods and contemporary accessories. As part of Tapestry, Inc., the brand combines artisanal craftsmanship with modern design and operates a global retail network that emphasizes elevated client service and brand heritage.

Role & Responsibilities

  • Provide daily operational support to the boutique sales team, including inventory replenishment, stock transfers and point-of-sale processing.
  • Execute visual merchandising and floor sets to uphold Coach brand standards and seasonal directives.
  • Support clienteling efforts by preparing client communications, appointment coordination and maintaining client records to drive retention and sales.
  • Assist with receiving, inspection and accurate tagging of merchandise; manage inventory counts and discrepancy resolution.
  • Collaborate with store leadership on sales reports, operational tasks and ad hoc projects to optimize store performance and customer experience.

Qualifications

  • Demonstrated experience in retail operations within a premium or luxury brand environment.
  • Excellent interpersonal and client-facing communication skills with a customer-centric mindset.
  • Strong organizational aptitude, attention to detail and numerical accuracy for inventory and sales tasks.
  • Ability to work flexible retail hours, including evenings, weekends and peak seasonal periods.
  • Comfort working in a fast-paced retail setting and supporting cross-functional store responsibilities.

Skills

Clienteling and client relationship management Inventory control and stock reconciliation Visual merchandising and floor presentation Point-of-sale (POS) operations Retail sales support and store administration Verbal and written customer communication Basic data entry and sales reporting

Experience

Approximately 2–4 years of progressive retail or sales support experience, preferably with a background in luxury or premium fashion and a demonstrated record of supporting store operations and client service.

Education

High school diploma or equivalent required; post-secondary coursework in business, fashion merchandising or a related field preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach emphasizes craftsmanship, elevated client service and a collaborative retail culture. As part of Tapestry, the brand fosters professional development and a creative environment where retail teams uphold refined brand standards and deliver personalized experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.