Coach Sales Support Associate
Coach Sales Support Associate in New York — operational support role for retail sales, CRM and inventory coordination at Coach (Tapestry) in New York, NY.
Overview
Coach is an American luxury accessories house renowned for its leather goods and elevated modern aesthetic. As part of Tapestry, Inc., the brand operates a global retail network and prioritizes craftsmanship, commercial innovation and customer experience, offering career paths across retail, wholesale and corporate functions.
Role & Responsibilities
- Provide day-to-day administrative and operational support to retail sales teams and regional managers, ensuring smooth store operations.
- Process sales orders, credits and exchanges accurately in CRM and ERP systems and reconcile transaction discrepancies with finance.
- Maintain and update customer records and sales activity within Salesforce and point-of-sale systems, ensuring data integrity.
- Coordinate shipment requests, stock transfers and replenishment between distribution centers and stores; monitor inventory levels and escalations.
- Prepare regular sales and inventory reports using Microsoft Excel and distribute actionable insights to store leadership and commercial stakeholders.
- Act as first-line support for store inquiries on product availability, pricing, and client requests, escalating complex issues to appropriate departments.
- Support marketing and merchandising initiatives by coordinating promotional materials, in-store events and visual merchandising follow‑ups.
Qualifications
- Proven ability to manage multiple tasks with a high degree of accuracy and attention to detail.
- Excellent verbal and written communication skills with a client-focused orientation.
- Strong organizational skills and the capacity to prioritize in a fast-paced retail environment.
- Discretion when handling confidential customer and commercial information.
- Ability to collaborate effectively across cross-functional teams including retail, logistics and finance.
Skills
Experience
Typically 2–4 years of experience in retail support, sales operations, customer service or a related role within luxury retail or consumer goods; prior exposure to CRM and ERP workflows preferred.
Education
High school diploma or equivalent required; associate's or bachelor's degree in Business, Marketing, or a related field preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.
Culture
Coach blends heritage craftsmanship with contemporary, commercial thinking; teams are customer-centric and collaboration-driven, with an emphasis on professional development and cross-disciplinary mobility within the wider Tapestry group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.