Coach Sales Support Associate
Coach is hiring a Sales Support Associate in New York, NY to support store operations, inventory and client service for its retail team.
Overview
Coach is a heritage American leather-goods and lifestyle brand and a member of the Tapestry, Inc. portfolio. The brand is known for contemporary design, craftsmanship, and a focus on elevated client experience across global retail and digital channels. As an employer, Coach typically blends creative brand heritage with structured retail operations and opportunities for career progression within a global luxury group.
Role & Responsibilities
- Provide day-to-day administrative and operational support to store leadership, enabling smooth retail execution and sales performance.
- Process incoming and outgoing merchandise: receive shipments, perform quality checks, log inventory, and coordinate stock moves with distribution and stores.
- Support point-of-sale operations including transaction support, refunds/exchanges processing, and accurate cash handling according to company procedures.
- Maintain stockroom organization, execute inventory cycle counts, reconcile discrepancies, and prepare replenishment to sales floor.
- Assist with merchandising and visual standards on the sales floor, implementing floor sets and product displays to maintain brand presentation.
- Support clienteling activities: prepare client appointments, follow up on enquiries, and assist with client communication and after-sales service.
- Generate and maintain operational reports (sales, inventory, returns) and contribute to ad hoc analyses requested by store or district management.
- Liaise with cross-functional teams (visual merchandising, inventory control, loss prevention, distribution) to resolve operational issues and implement process improvements.
Qualifications
- High school diploma or equivalent required; associate or bachelor’s degree preferred.
- Strong customer-service orientation with excellent verbal communication and interpersonal skills.
- Proven attention to detail and accuracy in inventory handling, cash procedures, and data entry.
- Ability to manage multiple tasks in a fast-paced retail environment and to work flexible hours, including weekends and holidays.
- Discretion and professionalism when handling client information and high-value merchandise.
Skills
Experience
Entry-level role: 0–2 years of retail or customer service experience preferred; prior experience in luxury or premium-brand retail, merchandising, or store operations is advantageous.
Education
High school diploma or equivalent; post-secondary education (associate's or bachelor's) preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.
Culture
Coach balances creative brand DNA with a structured, performance-driven retail framework typical of a global luxury group. Teams emphasize elevated client service, attention to craftsmanship and visual standards, and opportunities for development within Tapestry (the parent organization). The workplace values collaboration, professionalism, and a customer-centric approach.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.