Coach Sales Support Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach — Sales Support Associate III in New York, NY. Support store operations, clienteling, inventory and sales reporting for a leading luxury leather brand.

Overview

Coach is an American luxury fashion house renowned for leather goods, accessories and ready-to-wear, operating globally under the Tapestry, Inc. group. The brand emphasizes craftsmanship, contemporary design and a client-first retail experience across its boutiques and wholesale partners.

Role & Responsibilities

  • Provide operational and administrative support to store sales teams, ensuring a seamless client experience.
  • Manage daily point-of-sale transactions, accurate cash handling and reconciliation procedures.
  • Execute clienteling activities: follow up with clients, maintain CRM records and support appointment scheduling.
  • Coordinate inventory activities including receiving, stock replenishment, cycle counts and discrepancy investigations.
  • Prepare sales and inventory reports, analyse store metrics and surface insights to store leadership.
  • Assist with visual merchandising resets, product presentation and floor readiness for events or launches.
  • Support loss-prevention practices and maintain compliance with company policies and procedures.

Qualifications

  • Minimum high school diploma or equivalent; additional retail or merchandising training advantageous.
  • Proven record of dependable, discreet client service and professional conduct in a retail setting.
  • Strong numerical aptitude and experience with cash handling and transactional accuracy.
  • Excellent verbal and written communication skills, with the ability to liaise across store and corporate teams.
  • Flexible availability including evenings, weekends and peak retail periods.

Skills

Clienteling Point of Sale (POS) systems Salesforce CRM Microsoft Excel Inventory management Visual merchandising Cash handling Retail reporting and analytics

Experience

At least 2 years of retail or customer-facing experience, preferably within premium or luxury fashion; prior exposure to inventory control and CRM-driven clienteling is highly desirable.

Education

High school diploma or equivalent; vocational or tertiary coursework in retail, merchandising or business is a plus.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach fosters a client-centric, design-minded environment that values craftsmanship and team collaboration. The workplace blends fast-paced retail operations with opportunities for professional development within a global luxury group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.