Coach Sales Support Associate
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is a global luxury lifestyle brand known for premium leather goods and modern American design. As part of Tapestry, Inc., Coach operates a network of flagship stores and wholesale partners worldwide and emphasizes craftsmanship, contemporary styling and experiential retail.
Coach — Sales Support Associate III in New York, NY. Support retail sales operations, clienteling and merchandising for Coach.
Role & Responsibilities
- Provide day-to-day operational support to retail sales teams, ensuring smooth in-store execution and elevated client experiences.
- Manage clienteling activities including appointment scheduling, follow-ups, and maintenance of client records to drive repeat business.
- Support merchandising and visual presentation tasks: floor moves, stock replenishment, pricing, and upkeep of product displays.
- Operate point-of-sale systems and assist with sales transactions, returns and gift services while ensuring compliance with company procedures.
- Monitor inventory levels, perform stock counts, coordinate transfers and liaise with distribution/warehouse teams to resolve discrepancies.
- Prepare and distribute sales and performance reports; analyse basic metrics to support local sales strategies and targets.
- Train and coach junior staff on service standards, product knowledge and operational processes as required.
- Act as liaison between store and corporate teams (operations, loss prevention, e‑commerce) to escalate issues and implement initiatives.
Qualifications
- Proven track record in luxury retail or premium fashion environment with strong client service orientation.
- Excellent verbal communication and interpersonal skills; professional grooming and presentation consistent with luxury retail standards.
- Strong organisational skills with the ability to prioritise tasks in a fast-paced retail environment.
- Numeric fluency for sales reconciliation and inventory control; attention to detail in administrative tasks.
- Demonstrated ability to use CRM and POS systems and to maintain confidential client information.
- Flexibility to work retail hours including weekends and holidays.
Skills
Experience
Minimum of three years' progressive experience in luxury or premium retail sales support, clienteling or sales operations; prior exposure to high-volume or flagship store environments preferred.
Education
High school diploma or equivalent; associate degree or coursework in business, retail management or a related field preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach cultivates a creative, team-oriented workplace that balances heritage craftsmanship with modern retail innovation. Employees are expected to deliver refined client service while contributing to a collaborative, design-driven environment under the broader Tapestry group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Specialist», «Retail Sales Coordinator», «Client Services Associate», «Sales Operations Associate», «Clienteling Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.