Coach Sales Support Associate

Location
Employment Full-Time
Seniority Mid-Level
Posted ✦ Today
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Coach in New York seeks a Sales Support Associate III to manage inventory, POS operations and clienteling to support store sales and operations.

Overview

Coach is a New York–based luxury leather goods and accessories brand within the Tapestry portfolio. Renowned for craftsmanship and accessible luxury, Coach operates global retail and wholesale channels and emphasizes client service, product quality and career development across its stores and corporate functions.

Role & Responsibilities

  • Deliver operational support to the sales floor, enabling store teams to maximize client-facing time and sales performance.
  • Operate point-of-sale systems, manage cash handling, process returns/exchanges and ensure transaction accuracy.
  • Manage inventory activities including receiving, tagging, replenishment, cycle counts and stock reconciliation to maintain visual and operational standards.
  • Support clienteling efforts by preparing client lists, executing outreach tasks, and maintaining CRM data integrity.
  • Prepare daily and weekly operational reports, assist with sales analysis and escalate inventory or client issues to management.
  • Execute visual merchandising resets and maintain store presentation in accordance with brand guidelines.
  • Assist with new-hire onboarding and on‑the‑job training for store processes and systems when required.
  • Uphold loss-prevention practices, maintain confidentiality of sensitive information and ensure compliance with brand policies.

Qualifications

  • Proven ability to deliver exceptional client service in a retail or luxury environment.
  • Strong numeracy and attention to detail; comfortable handling cash and reconciling transactions.
  • Proficiency with point-of-sale and inventory management processes; experience with CRM tools preferred.
  • Flexible availability, including weekends, evenings and peak retail periods.
  • Professional demeanour, strong communication skills and the ability to work within a team-oriented store environment.

Skills

Clienteling Point-of-sale (POS) operations Inventory control and stock reconciliation Cash handling and transaction accuracy Microsoft Excel Visual merchandising support Customer service excellence Operational reporting

Experience

Minimum 2 years of retail experience, preferably within luxury or premium brands; demonstrable experience with POS and inventory workflows and working directly to support sales teams.

Education

High school diploma or equivalent required; associate degree or vocational qualification in business, retail management or related field preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a service-driven, collaborative retail culture that values craftsmanship, client relationships and professional growth. The brand emphasizes inclusive teamwork, high standards of store presentation and opportunities for internal mobility within the wider Tapestry group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.