Coach Sales Support Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach seeks a Sales Support Associate III in New York to support sales operations, clienteling, inventory and visual merchandising.

Overview

Coach is an American luxury fashion house renowned for leather goods and modern accessories. As part of Tapestry, Inc., Coach blends heritage craftsmanship with contemporary design and operates a global retail network that emphasizes elevated customer experience and brand storytelling.

Role & Responsibilities

  • Provide proactive clienteling and personalised service to cultivate repeat business and long-term client relationships.
  • Support daily sales operations including opening/closing procedures, transaction processing and cash handling at the POS.
  • Manage inventory activities: receive and process stock, perform regular stock counts, and assist with replenishment.
  • Execute visual merchandising standards and maintain store presentation to brand guidelines.
  • Coordinate with store management on sales targets, promotions, and floor priorities to maximise conversion.
  • Use CRM and POS data to record client interactions, follow-up actions and sales reporting.
  • Assist with staff training and onboarding on product knowledge, service protocols and loss-prevention procedures.
  • Contribute to loss prevention and security processes, ensuring compliance with company policies.

Qualifications

  • Minimum high school diploma or equivalent; post-secondary study in retail, business or fashion preferred.
  • At least 2 years of retail or sales support experience, ideally within a premium or luxury fashion environment.
  • Demonstrated excellence in customer service with strong interpersonal and communication skills.
  • Comfortable with flexible retail hours, including evenings, weekends and peak seasonal periods.
  • Ability to perform physical tasks associated with merchandising and stock handling.
  • Legal right to work in the United States (if located in New York) and ability to pass required background checks.

Skills

Clienteling Visual merchandising Inventory management Point-of-Sale (POS) systems CRM systems Microsoft Excel Cash handling Loss prevention procedures Customer service excellence

Experience

Typically requires 2+ years of retail sales or sales-support experience, with preference for candidates who have worked in luxury or premium fashion retail.

Education

High school diploma or equivalent required; associate degree or diploma in retail, business, or fashion preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach blends heritage craftsmanship with contemporary design and prioritises elevated client service across its stores. The company fosters a collaborative retail culture where visual standards, product knowledge and personalised client engagement are central to daily work and career development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.